By Haley Weisgerber
The Bank of Glen Burnie may not be the realm’s largest bank, however its popularity for excellent customer support and group involvement makes the bank an area favourite.
Based in 1949, the Bank of Glen Burnie supplies individualized banking for all its purchasers. The bank now has eight areas in Anne Arundel County, together with one in Severna Park.
“I believe our commitment to provide outstanding customer service sets us apart. We answer the telephone when somebody calls versus calling an 800 number,” mentioned Assistant Vice President Dana Eckert. “Everyone seems to enjoy that feature.”
The employees is educated to achieve out to prospects personally, quite than by way of a pc system.
“For example, if a customer shows up on our overdraft report, we call them to give them a chance to make a deposit before that check returns,” defined Eckert. “We may have customers that have written a check, but the signature doesn’t look right. We would reach out to that customer. A lot of times we have caught things that could have been a fraudulent situation by doing our due diligence.”
Most larger-scale banks function exterior of the group, however the Bank of Glen Burnie manages the whole lot inside Anne Arundel County. This enables the employees to make choices rapidly.
“When we have to have decisions made on lending or any other thing that may come up, we are able to have that resolved without having to go out to another state,” mentioned Eckert. “Local decision-making is huge.”
The Bank of Glen Burnie provides all normal banking deposit companies reminiscent of checking and saving accounts, in addition to cellular and on-line banking. Lending applications are additionally obtainable for people and companies. Although the pandemic pressured the bank to shut all lobbies, it continues to supply all its common companies.
“It’s different, but we have not seen an interruption in any services that we provide or any type of customer service issues,” mentioned Eckert. “We have done everything that we could in order to continue business as normal.”
Eckert, who has been with the Bank of Glen Burnie for 3 years, has prior expertise in larger-scale banking and group banking. She mentioned that she has at all times most well-liked smaller organizations, however the Bank of Glen Burnie’s dedication to the group makes it particular.
“Honestly, the thing that I love is that I get to meet the people of the community and show that I am working to grow their business or help them with their normal banking needs,” mentioned Eckert.
The Bank of Glen Burnie is positioned at 534 Ritchie Freeway. For extra data, go to www.thebankofglenburnie.com or name 410-544-0270.