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iPhone customers locked out of Absa banking app

Quite a few Absa prospects have complained of points when accessing the cell banking app.

Clients who use iPhones had been unable to log in to their cell banking app this week after their system particulars had been mistakenly erased from Absa’s techniques.

This requires them to re-link their system with their account on the Absa banking app.

“We will affirm {that a} small variety of our iOS app customers have skilled technical challenges after they had been requested to relink their system on the app,” Absa Buyer Worth Administration managing govt Christine Wu informed MyBroadband.

“That is restricted to some Apple/iOS gadgets.  Our technical groups have rectified the difficulty and launched an up to date Absa Banking App on the Apple App Retailer.”

Fixing the difficulty

Wu suggested affected prospects to replace their Absa banking utility after which re-link their account.

To do that, prospects are required to offer the next info:

  • Entry account quantity
  • Entry account PUN
  • Password
  • App PIN code
  • Card quantity
  • Card PIN

One affected reader informed MyBroadband that they had been unable to confirm their on-line banking login as this requires app-based verification.

This reader was additionally unable to re-link their system to the banking app as they had been logging into an account for which the cardboard had expired.

Absa had not issued the shopper with a brand new card, which means they had been unable to re-verify their system and entry the banking app.

“Clients whose playing cards have expired are urged to contact our name centre or go to a department as quickly as potential,” Wu mentioned.

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The video beneath outlines the re-registration course of for the Absa banking app on iOS gadgets.

Now learn: Absa on-line channels undergo main downtime

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Judie Simms

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