Peter is responding to your emails along with his solutions to your coronavirus pandemic and journey questions. Don’t see your e mail in one of many rounds? E-mail: [email protected]
EMAIL: Ginger Smith
On April 22,2020 I used to be alleged to fly from BDL to DUB then to Newquay Cornwall, England
On April 30, 2020 from Newquay Cornwall to Dublin
On Could 5, 2020 From DUB to BDL. The fee was $745.09
I used to be touring with a really small group referred to as Friendship Pressure being hosted in Cornwall for per week
after which touring in Dublin for Four days—all excursions have been efficiently cancelled and credited.
Aer Lingus right now solely desires to offer a voucher plus 10% added good for five years. We will be unable to go to Cornwall till 2022 and I’m now 77 years previous with no concept of what my well being and so on. shall be in 2 years. How can I get my a reimbursement since right now Aer Lingus will not be even allowed to fly from USA to Eire?
Any assist could be gratefully appreciated and thanks.
Peter Says: Ginger, thanks to your e mail and my apologies for my late response. I’ve been inundated with emails with issues fairly much like yours. I completely agree with you about not wanting the vouchers for the explanations you said. And also you deserve that refund. If the tour operator or airline doesn’t need to offer you that refund, your greatest recourse is to dispute the cost in your bank card assertion. And likewise write a grievance letter to the U.S. Division of Transportation Workplace of Client Affairs (and replica me).
EMAIL: Lynda Leibrock
I had a visit deliberate for Could which clearly received’t occur. I took out a journey insurance coverage coverage for this journey from Generali. A couple of in the past I obtained an e mail from them telling me that they had been issuing me a voucher for future use. Why can’t I ask them to refund my cash?
Peter Says: Lynda, you’ll be able to and also you SHOULD demand a refund. Please e mail them (and replica me).
EMAIL: Jane Jager
I’ve been a fan of you for years and love your emails once they come through. I hearken to your reviews once they come out. I simply have a query relating to the refunds from the airways. I do know they like to not refund, however when this Covid-19 arrived, they could need to rethink.
I’ve been a platinum flyer with United for years, and I used to be scheduled to go to Amsterdam on Sunday, April 12 for a river cruise. I held on solely to seek out out all the pieces was canceled for our dates. I made a decision to cancel the air on April 2 and was advised that they might not refund my cash. Provided that they cancel. I canceled considering we aren’t going anyway.
A couple of days later I checked on their web site for a similar flights, and no the place had been the flights listed, NONE! So do I’ve a recourse now on making an attempt to get my refunds? I do know I canceled a bit too early, however all the pieces else was canceled.
Thanks for giving me perception on this, as I’m actually fumed.
Peter Says: Jane, you have got a proper to be fumed. However beneath DOT guidelines, so long as the airline cancels first, then you might be entitled to a full refund. For those who cancel first (as you found), they will then concern a voucher. So that you’re caught in a horrible catch-22. There may be at present pending congressional laws to proper this unsuitable, however it received’t be finished retroactively assuming the laws turns into legislation.
EMAIL: Terry Reeves
I canceled our Southwest Airways Could flight to Disney World in March, because of the Covid virus. They did concern a voucher for the three seats I booked, however is not going to refund my Early Chook fare.
Am I screwed?
Thanks. I’m an avid fan. Maintain doing what you do!
Peter Says: Terry, if Southwest had canceled the flight you’d’ve obtained a full refund. However you canceled first, therefore the voucher. You’re not screwed, however it’s unhappy that you just didn’t have a selection. At the least you should utilize that voucher for the following yr.
EMAIL: William Murphy
Air France — Had a flight from San Francisco to Paris on Could fifth. They mentioned that their flight schedules are nonetheless on monitor for that day in order that they issued me a voucher for that day for subsequent day. I referred to as them yesterday to inquire a couple of refund as an alternative of a voucher and so they mentioned by requesting a voucher that I had cancelled the flight for that day and so they had not cancelled me ?
Peter Says: Sure, they’re technically right. If the airline cancels first, you get the complete refund. For those who cancel first, you get the voucher.
EMAIL: Elizabeth Tandler
Thanks for answering so many beneficial questions! I’ve been planning a visit to Peru in August, however haven’t purchased any flights or reserved any lodging but. Do you have got any perception on if it’s worth benefiting from low airline costs now? Flight costs have clearly gone down drastically however I don’t need to lose the cash if by August we nonetheless shouldn’t journey – possibly there’s a global airline that’s higher on refund insurance policies than others?
Additionally – do you have got any perception on how Peru is dealing with the virus, or if they’ve a strict no journey coverage that I ought to be weary of, simply in case?
Actually actually recognize your time and ideas!
Elizabeth from Boston
Peter Says: Elizabeth, proper now issues are nonetheless fairly fluid in South America. Argentina,for instance has closed their airspace till September! So I might maintain off shopping for any journey proper now to Peru till the quarantine guidelines for every nation start to alter. Let’s revisit this across the finish of June.
EMAIL: Scott Farison
In January, I booked a continuous flight on American Airways from Phoenix, AZ to Heathrow, London departing on June ninth. They’ve now modified this flight from continuous to a connecting flight out of Dallas including over Three hours to the flight. Are you able to inform me what recourse I may need to cancel if any?
Peter Says: Scott, for the reason that airline cancelled your originating flight, you protect your rights to get a full refund.
EMAIL: Douglas Arnold
Expensive Mr. Greenberg:
I had bought tickets to the Chicago Cubs spring coaching recreation on March 21, 2020.
She was scheduled to fly to Phoenix, from Chicago, Friday March 20th and return to Chicago Sunday March 22nd.
Main league baseball cancelled all remaining spring coaching video games March 12th due to the virus. March 13th the Cubs introduced they’d refund unused ticket to the unique type
of fee. The refund was issued March 25th.
We cancelled the flight March 16th and instantly requested a refund.
I’ve written and talked to United and maintain getting the identical reply. No refund.
I’ve said that I used to be laid off March eighth, my spouse who’s 74 and had a coronary heart assault a couple of years in the past was suggested to not journey due to the virus and I’m undecided if we shall be alive in a yr.
Please advise your greatest ideas.
Very irritating coping with an organization we’ve been very loyal to however don’t function on a two manner road.
Peter Says: Douglas, your whole actions had been properly intentioned and given the circumstances, right. Nonetheless, by canceling your flight first (and never ready for the airline to cancel. First, it gave United the chance to solely provide a credit score voucher in opposition to a future flight. United has been one of many worst offenders of this. At this level, your greatest recourse is to complain on to the U.S. Division of Transportation Workplace of Client Affairs, and replica me. You may as well strive disputing the cost straight along with your bank card firm.
My query is regarding a refund for service charges from Airbnb. Booked a Three night time/pay as you go Airbnb on January 9,2020 for Three nights in Charleston to go 4/30-5/2.Clearly cancelled. Contacted our host who advised me we’re 100% lined and would obtain a full refund. Advised me to cancel via Airbnb after which she would override the system to refund the remainder. So I cancelled, Airbnb refund 50% after which the host tried to cancel the extra cost and Airbnb wouldn’t enable her to refund the service price. This was not an inexpensive Airbnb and the service price is 15%. Contacted Airbnb via e mail, in that you would be able to’t speak to anybody, and haven’t heard again. Shouldn’t need to pay a service price for NO SERVICE. Ought to I dispute expenses with Credit score Card firm or???? Advise…….
Peter Says: Joan, sure it is best to dispute the fees straight with the bank card firm.
EMAIL: Joseph & Claudia Belsito
Love your arduous work retaining us up-dated with the CV-19 and journey. GVV has postponed our journey, not the airline firms per se. Nonetheless, the tour operator WILL NOT give me a refund. I advised them about what you’ve mentioned DOT rule that states in regards to the airline cancelling the journey. My tour operator (Nice Worth Holidays) says they’ve a dedication to their partnering resorts and transportation firms and won’t enable a refund. I’ve been a shopper for a few years now and do like them. They first solely supplied me journey credit score for use by the tip of this yr…however I endured and requested till mid subsequent yr in order that they relented and supplied me till aug 2021-but I have to guide by Dec. 2020 this yr. My journey in fact was to Italy on Could fifth 2020.
Within the meantime they’ve my cash (since sept 2019 after I booked) till subsequent yr after I resolve it’s secure to go. Ought to I contact the airline firm
United Airways (UA)
Lufthansa Airline (LH)
Furthermore they’re telling me that I need to rebook utilizing the identical airline as the unique reservation. I’m undecided in the event that they’ll be round or in the event that they’ll provide flights to Italy (which I’m certain they may however I really feel restricted).
Your assist/recommendation is appreciated,
Joseph & Claudia Belsito
Peter Says: So long as you might be nonetheless meaning to go to Italy, then rebook. It’s horrible that we’re being requested. to primarily loan journey suppliers cash at no curiosity for an prolonged time frame. You may at all times strive disputing the unique cost along with your bank card firm. However that would take 60 days for them to analyze. There’s additionally the small claims courtroom strategy. No matter selection you make, please maintain me within the loop and replica me.
EMAIL: Ann Fritz
My household made reservations to take a cruise to Alaska in June on the Ruby Princess. We canceled earlier than we paid the complete quantity as a result of we didn’t need vouchers. We didn’t know what subsequent would carry with sick well being for my husband. We had been taking our kids to Alaska to make some reminiscences. We went via Costco journey. And made a no refundable deposit of $600. Princess says it’s Costco rule and Costco says it’s Princess. Are they obligated to return our deposit? Thanks to your assist.
Peter Says: You may simply make the declare that Princess canceled this cruise and you might be entitled. to the complete. refund. A technique to do that is to dispute the cost along with your bank card firm. When writing them, embrace all pertinent data: reservation numbers, dates, and any written correspondence. you have got with both Costco or Princess. However because it was Costco that did the preliminary transaction, your case is in opposition to Costco. They, in flip want to hunt their very own refund from Princess.
EMAIL: Maureen Mathieu
Thanks for offering such necessary data on journey cancellations.
Listed here are my questions. We had reservations on United to fly from Newark to Boston on April 28, 2020 on a direct flight. After I went on-line to have a look at my reservation yesterday, I noticed that our reservation had been modified to totally different flights. We are actually booked to fly from Newark to Washington D.C. change flights after which fly from D.C. to Boston. After I talked to United, they advised me that since they had been getting me to Boston inside Three hours of the unique flight, they won’t refund our cash, however will give us a credit score good till 2021. I advised them that our authentic flight had been cancelled, however they refused to say that the unique flight was “cancelled” however that it had been “rescheduled”. The best way I see it’s that our authentic was cancelled, not simply rescheduled. Can I nonetheless return to them an get a refund? The unique flight was booked on January 10, 2020.
I’ve an identical state of affairs with American Airways on a direct flight from Boston to Phoenix on Could 18, 2020. That ticket was bought on January 13, 2020. They “rescheduled” us on a flight from Boston to Charlotte, the change planes and fly from Charlotte to Phoenix. Additionally they supplied a credit score however not a refund.
Peter Says: Maureen, thanks to your e mail and apologies for my late response. The minute an airline — any airline — modifications your authentic flight, it has then cancelled that flight and thus you protect your rights for a full refund again to the unique type of fee. United has been enjoying video games, citing its personal “policy” of not being chargeable for a refund so long as they rebook you inside a couple of hours of your authentic flight. The U.S. Division of Transportation guidelines take priority right here.
EMAIL: Marty Latman
I need to thanks for offering so many individuals with a lot data. We want and recognize your assist.
My spouse and I had a river cruise booked for June 28, 2020 on AMA Waterways from Madrid Spain to Lisbon Portugal.
We needed to cancel this journey as quickly as President Trump knowledgeable the nation that folks getting into the US from Europe would have to be quarantined for 14 days and the demise complete in Spain continued to rise. Our journey agent advised us at the moment that if we canceled we’d lose most of our pay as you go journey funds to AMA. We had been advised our journey insurance coverage service didn’t insure us with pandemic protection. Consequently we waited it out. On March 22, 2020, AMA charged us for the steadiness due on the journey; over $13,000. On April seventh, we had been knowledgeable by our journey agent and subsequently by AMA that our journey was now canceled and they might be offering us with a 115% credit score for a future cruise via December 31, 2022.
I instantly advised my journey agent that we needed a refund for the funds paid for the journey and NOT a credit score for a future journey. Our agent mentioned that AMA Waterways is not going to refund our cash as they solely concern credit for use for future cruises. We have no idea if a future cruise will go from Madrid to Lisbon.
I wrote a letter to each my journey agent and AMA Waterways requesting a refund however haven’t obtained a response as but.
Is there something I can do except for taking authorized motion to get my refund?
Any advise you present could be useful.
Peter Says: Underneath the Federal Credit score Act, when you contracted for a services or products you didn’t obtain, you might be entitled to a full credit score in your bank card. It’s referred to as Regulation Z. So dispute this cost straight along with your bank card firm.
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