Peter is answering your newest emails with journey questions throughout the coronavirus pandemic. E-mail peter@petergreenberg.com should you don’t see your e mail answered in one of many rounds.
EMAIL: Leslie Jones
Whats up,
On a number of events I’ve emailed and known as my ASAP tickets rep Ace to no avail. I used to be charged my American Specific ($1913.78) for airways tkts bought via ASAP on August 31, 2019. I used to be booked on a Delta flight leaving Phil to Amstetdam on June 2. 2020, affirmation # GF5RMC. As a pandemic disrupted journey around the globe inflicting cruise line and airways to cancelled journeys. The Dept of Transportation issued a mandate that required all journey entities difficulty refunds on non-refundable tkts as a consequence of this pandemic.
I’ve tried contacting ASAP tkts relating to my refund. ASAP refuses to reply emails or return calls. I’ve written/known as on to Ace, who has not answered any type of communication.
I’ve contracted Delta airways and filed a grievance. They suggested me {that a} refund was issued on May 6, 2020 for 1531.06t ($765.53 x 2 ) to your organization, for the unused non-refundable tickets in query.
So, why haven’t ASAP issued credited to my AMEX acct.? You charged my Amex bank card $1913.78 and that is the quantity that I’m demanding to be credited to my AMEX acct. I’m being charged for a service that didn’t obtain.
What I do know for certain is that I’m not the one one complaining a few refund due them.. The journey that was canceled was Dave Koz Jazz Cruise, people who booked via you to Amsterdam are complaining about you on Fb.
Please examine your data and please act to you religion and refund my $ 1913.78.
Respectfully,
Leslie Jones
Peter Says: Leslie, thanks for this. Have you ever had any correspondence with ASAP with a reputation or a title of the individual with whom you corresponded or with whom you spoke? That will be useful.
EMAIL: Joan McHale
Expensive Peter,
This can be a notice to say “Thank You” for Your assist.
I used to be on Your radio present just a few weeks in the past and at the moment I had verification that the primary leg of my flight was canceled
per Expedia. Nevertheless, once I known as Expedia to request a refund, I used to be instructed that British Air put my husband and I on a flight that was
5 min. later than our authentic flight so, subsequently, it wasn’t canceled.
I continued to look at our itinerary, and low and behold, one other leg of our flight was marked “canceled”.
I known as British Air and was persistent in insisting the flight was canceled and subsequently based on DOT I used to be entitled to a refund.
At the moment the refund got here via.
Had I not been following Your present–I might have simply thought that we had non refundable tickets–and finished.
With honest thanks,
Joan McHale
Peter Says: Joan, at all times love once I may also help, and thanks for listening to the present!
EMAIL: Arlene Selber
South African Airways Tickets
Expensive Mr. Greenberg,
On December 16,2019, I bought Tickets on South African Airline for a journey date of June 22,2020 from Dulles Airport to JNB and return. On that very same date (December 17,2019, I additionally bought an airline ticket on SAA from Victoria Falls to Cape City and in addition paid a further $60 to improve my outbound seat from Dulles. The three purchases complete $2528.05 via my journey agent(which I now study from you shouldn’t be the most suitable choice) I bought a coverage from Travelex that included $2000 for ticket. On May 19th of this 12 months once I discovered that South Africa Airways had filed for chapter, I filed a dispute for the three expenses with AMEX. I’m nonetheless ready to listen to again from them. Please advise what extra I can do.
Thanking you prematurely for studying and responding to this e mail Respectfully, Arlene B. Selber
Peter Says: Arlene, the chapter of South African Airways works in your favor, since you didn’t cancel your flight. They merely stopped flying systemwide. As you’ll be able to think about the bank card firms are being flooded with refund requests, excess of typical. I might wait one other two weeks (in some instances it’s averaging six weeks to course of the refunds). You should definitely let me know what occurs.
EMAIL: Lori Anderson
My daughter had deliberate to get married in Jamaica in November 2020. Nevertheless, we want to change the date of journey to November 2021. American Airways instructed me that since I bought the tickets in Jan. 2020, and we’re touring in November 2020, they won’t let me exchange my tickets for November 2021. Additionally, they instructed me that my tickets will expire in January 2021. What can I do?
Peter Says: In a standard sensical world, your voucher must be good for one 12 months from the time you discovered your flight had been modified or was canceled. I might attain out to a supervisor, as a result of in my expertise they will override their programs and have the voucher expire later. In spite of everything, at this level you may remind them that you’ve given them primarily an curiosity free loan and all you need to do is sensibly use your tickets for a similar marriage ceremony, only a 12 months later.
EMAIL: Chris
Peter,
Attention-grabbing interview with the younger girl this morning.
I, additionally, need to suppose via my journey earlier than I’m going as a result of I journey alone more often than not. Being a feminine, I’ve to go searching earlier than I cease when driving cross nation. I often purchase gasoline with a bank card solely and by no means go into the shop. More often than not I don’t eat in eating places, however go to a grocery store and purchase snacks. I can’t cease touring, however I’m very cautious about the place I cease.
Nice present.
Thanks
Chris
Peter Says: Chris, thanks in your e mail. Keep in mind a line we used to say about political terrorists: should you don’t journey due to concern of those terrorists, then the terrorists have one. The identical factor applies to racism. The worst factor we will do is select to not journey due to it. So thanks for persevering with to journey, and journey good. And thanks for listening to the present.
EMAIL: Terry Wells
Peter, hopefully you can provide me some recommendation:
I booked an leisure Cruise for myself and my spouse as a retirement present. The cruise is hosted by radio character Tom Joyner. Tom chartered a ship from Carnival Cruise strains for Eight days from March28- April fifth.The cruise was postponed because of the virus. The cruise may be very costly due to the highest notch leisure and {that a} portion goes to a scholarship fund. I bought insurance coverage from Generali insurance coverage however they won’t cowl us as a result of the cruise was not canceled solely postponed and {that a} pandemic shouldn’t be included in our protection.
The Tom Joyner Basis has supplied little or no data aside from they’re engaged on rescheduling, most of the 3000 individuals need a refund. The concept of crusing anytime within the subsequent 12 months shouldn’t be an interesting proposition. Complete value of the cruise is $10,000.
Any options on what I can do?
Thanks,
Terry Wells
Peter Says: Right here’s the important thing data I would like. Did you pay Carnival or the Tom Joyner Basis for the cruise? That may shortly decide the subsequent motion you’ll have to take.
EMAIL: Sharon Serow
Expensive Peter and Darra,
Thanks for recording my name on air at present. I admire the assistance and curiosity you could have proven in addressing my cruise questions.
Greatest regards,
Sharon Serow
Peter Says: Sharon, at all times glad to assist and thanks for listening!
EMAIL: Betty Cohen
Hello Peter
Thanks for all you do.
That is my third e mail to you.
You’ve been so informative on so many journey questions.
We cancelled a Regent cruise leaving June 15-June 30 from NY to Iceland on March 11.
We now have not obtained any refund as of 90 days.
Not a full refund as a result of they cancelled May 1.
Or a 50% refund they are saying is within the contract.
Assist.
Any concepts?
The bank card mentioned it was a professional cost made in January.
The journey agent says Regent may be very busy.
What do you say?
Fondly,
Betty Cohen
Peter Says: Betty, thanks for writing. I’d want extra data — title of ship, reservation quantity, names on the reservation and the names and titles of anybody with whom you could have communicated. So let me know and thanks for listening to the present
EMAIL: Frank Strell
Journey to Paris October 25. Passport good til Dec 20.2020. Ought to I renew passport now?
Peter Says: Reply in a phrase…sure! However count on six to eight weeks to get it again. The passport places of work are at present closed and by the point they reopen there will probably be a backlog. So don’t hesitate. Fill out the varieties and ship it in.
EMAIL: Joseph Sakowski
We now have a Southern Caribbean cruise booked with Complete Caribbean for Thanksgiving week 2020. Any emotions about it occurring?
Peter Says: Joseph, thanks for writing. Earlier than I can reply, I’d want a bit of extra data — title of the cruise line, title of the ship, departure port. I’ll examine and get again to you. And thanks for listening to the present.
EMAIL: Daniel Simons
I don’t know should you can steer me in a proper path. Me and mates had a flight booked to Myrtle Seaside with Spirit Airways. Took out a insurance coverage coverage out to with A I G Journey insurance coverage. Spirit modified are flight standing to completely different day which we couldn’t depart on as a consequence of work. They did give us a credit score for a 12 months. However we wished are a reimbursement as an alternative of a credit score. A I G journey insurance coverage mentioned that they’d not reimburse us as a consequence of Spirit airways giving us a credit score. We want to get are a reimbursement. We drove as an alternative to are trip and may’t use the credit score sooner or later. Should you can provide any options would tremendously admire it.
Thanks,
Dan
Peter Says: Dan, so long as Spirit canceled first (and also you didn’t), then your rights are preserved beneath the Division of Transportation rule to get a full refund, even should you bought non-refundable tickets. So return to Spirit and remind them of that rule and ask once more for a full refund, again to your authentic type of fee.
EMAIL: Kay RIndal
I used to be listening to Eye on Journey this morning, and I’m questioning if we’ve any recourse on getting a reimbursement on a Danube River cruise my niece and I’ve paid for in full – $12,180. Our journey was promoted by Carrousel Journey, and featured that our host can be the feminine host of a neighborhood each day TV present. We made our preliminary fee in February 2019. Our second fee was in November 2019, and our ultimate fee was in March 2020.
Now the corporate has acknowledged we will’t go on our authentic departure date of July 23, 2020. The one possibility we got is shifting the journey to equivalent dates in 2021.
Additionally, we have been knowledgeable the host can be modified to the male host of the identical program, for the reason that feminine host is pregnant.
My niece and I usually are not happy with the adjustments. We each produce other plans for subsequent summer time. Additionally, for various causes we every wished to journey with the unique host. Your complete journey is sponsored by a serious TV station, and I might suppose they’d not need the unfavorable publicity of conserving all our cash. We did get journey insurance coverage that the journey company really helpful. And we bought it instantly. However the high quality print eliminates overlaying epidemics.
Questioning what you suggest. Right now, I might suppose we most likely gained’t be capable to go subsequent 12 months both. And we’re keen to attend should you suppose it advisable. Nevertheless it’s irritating that we had no possibility in your entire course of.
Thanks for recommendation prematurely.
Kay RIndal
Peter Says: Hello Kay, and thanks for writing me. Are you able to ship me the precise particulars of the journey. names, dates, affirmation numbers. ship title (or cruise line title), company contact data. And let me see what I can do. And thanks for listening to the present!
EMAIL: DJ Johnson
Hello Peter, I hope you’ll be able to assist me with this. I booked a visit with Rail Bookers for a visit from Halifax, Nova Scotia to Vancouver, British Columbia. Leaving 8-29-20 returning 9-15-20. On 1-21-20 I paid my deposit and insurance coverage. They known as me on 5-29-20 and instructed me the prepare won’t be going anyplace til November of this 12 months. They gave me a selection of choosing one other date for subsequent 12 months or a voucher for what i’ve already paid (deposit and insurance coverage) . I’ve to allow them to know earlier than the top of June when my ultimate fee is due. I instructed them being they canceled the journey I simply need my a reimbursement. They mentioned they didn’t cancel the journey the prepare did. So I can solely get a voucher or schedule one other journey. So are you able to inform me what my choices are. Affirmation #468452 contact is Ellery Fraser. I made my air separate. Not frightened in regards to the air. I will probably be flying Delta utilizing my frequent flyer factors. I might admire your enter. Thanks very a lot. Diane J Johnson.
Peter Says: Diane, thanks in your e mail. Is Rail Bookers a U.S. firm based mostly within the U.S? And in that case, the place within the U.S. are they based mostly? Let me know after which let me look into it.
EMAIL: Barry
Expensive Peter,
That is the primary time I’m emailing you. I would not have a query to ask you. I simply need to thanks for all of the fantastic perception you repeatedly present via your in-person presentation, podcast interviews, web site…and many others. I’ve repeatedly attended your presentation on the annual Journey and Journey Present in Washington D.C. I did hear your presentation and meet with you once more briefly at this 12 months’s occasion, held the weekend earlier than Covid shut all the things down. In actual fact, this may have been your final journey earlier than being hunkered down in New York Metropolis. I actually get pleasure from and admire the content material in your web site, You Tube and different providers. Your candor helps get me keep optimistic and maintain me excited to journey when I’m able to accomplish that once more.
Take Care! Keep Secure!
Barry (Rockville, Maryland)
P.S. Whereas I want to consider my undergraduate college of Indiana College–Bloomington is likely one of the most stunning campuses within the nation, I must admit the College of Wisconsin–Madison is (nearly) as stunning!
Peter Says: Barry, thanks for the good phrases, and I forgive you for going to IU! (lol). And thanks once more. Cheers, Peter
EMAIL: Laura Anderson
We bought tickets in January, 2020, to journey to Montego Bay in November 2020, for my daughter’s marriage ceremony. We want to exchange our tickets and alter the date of the marriage to Nov. 2021. American Airways is saying that our tickets will expire in Jan. 2021. Is there something that we will do? I bought 4 tickets.
Thanks,
Laura Anderson
Peter Says: Laura, there may be each motive to suspect American may be flying again to Jamaica by this November, however that doesn’t imply they may not reschedule your flight or cancel it. In both case, it constitutes a cancellation and so long as the airline cancels first you’re entitled to a full refund.
EMAIL: Sue and Household
HI Peter,
What will we do about Norwegian Airways throughout the pandemic? By all information accounts they aren’t flying besides a really restricted home schedule. We had 5 tickets for New York to London in July. The flights haven’t been “cancelled” but, however that appears to only be a ruse. Can we nonetheless have to attend for a cancellation notification?
Thank-you
Sue and Household
Peter Says: Sue: sure, you do have to attend for them to cancel first.
EMAIL: Joan Christiansen
I cancelled flights for husband and myself on British Airways (for September,2020) for which i paid an additional $560 in an effort to make a seat selection. Since we won’t be occurring the journey, i hoped to have that refunded, however have by no means gotten via on the telephone, and on-line, they don’t acknowledge the affirmation quantity and that i can’t proceed additional.
Am I entitled to a refund?
Thanks.
Joan Christiansen
Peter Says: Joan, beneath European Union guidelines, you ARE entitled to that refund!
EMAIL: Judi Mcauley
Peter
I’m touring to Mexico in Oct (I hope). My passport expires the day after I return.
I’ve learn to not renew your passport at the moment. Ought to I apply or wait?
Thanks
Judi Mcauley
Peter Says: Judi, the minute U.S. Passport Places of work reopen to difficulty new passports or renewals, get yours renewed as quickly as you’ll be able to. If you’re touring and your passport has lower than six months validity, some nations won’t allow you to enter…
EMAIL: Charles Reiss
Hello Peter
Hope you’re pleased with an e mail from the UK. We’re in the identical problem as Ted David who emailed you lately. We have been compelled to pay a big deposit (nearly £700) to e-book a Rocky Mountaineer journey in July, which the corporate has now cancelled. They’re refusing any refund, as an alternative providing vouchers as much as the top of 2021 which due to our age and for medical causes my spouse and I usually are not able to take and, on precept, don’t really feel we must be obliged to.
Fairly sneakily, RM have despatched an e mail suggesting I ought to cancel the journey! That as I perceive it will instantly take away any proper to a refund. I’ve already, as you advised, taken this up with my card issuer, however I discover you say you may elevate it your self with the corporate.
Our airline, WestJet, does appear to be gearing as much as provide a refund possibility for our UK/Canada flights. Which is what one would count on and hope for from a rustic with a fame for good enterprise and client service requirements.
Greatest regards
Charles Reiss
Peter Says: Charles, thanks for the e-mail. Please let me know the newest developments, and sure, I will probably be talking to the Rocky Mountaineer people in just a few days and can elevate this.
EMAIL: Janice Meyerovitz
It’s now June 2, 2020, 10 days earlier than our reservation.
Per your request we’ve waited till 10 days earlier than our reservation to ensure that you and your guardian firm, Expedia, to come back to a positive decision for us to both obtain a full refund or one thing else that we will agree upon. Do you not see the long run lack of enterprise you’ll incur if we get a unfavorable response from you?
You’ve gotten had using our cash for an prolonged time period.
Learn our letters that you’ve obtained since March.
I obtained a letter from The Lucerne Resort on May 27 stating we’ve to have our reservation canceled via Expedia. We’re detest to do that as we don’t have any come again if we cancel. They gained’t give us any particulars regarding our voucher or refund.
I might admire a transparent and concise rationalization as requested herewith in an effort to resolve this ongoing difficulty in an equitable method.
Janice Meyerovitz
Peter Says: We reached out to the Lucerne in your behalf, and I’m awaiting reply. Janice, with all due respect, we’re receiving a whole bunch of emails, and as quickly as I can get a solution from the Lucerne, I’ll let .
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