In the last few weeks, the Consumer Protection Unit has received several complaints about Amazon scams. Consumers receive texts or automated telephone messages informing them of a suspected fraudulent charge on their Amazon account. They are instructed to call a number and provide their credit card number and other information. Sometimes these calls lead to lengthy conversations with purported Amazon representatives and some consumers report a fake Amazon website popping up on their computers.
These calls are a scam. Amazon does not contact consumers by telephone or text, unless it’s a call-back initiated by the consumer. They may email their customers, but they will address them by their names. If you receive such a call, hang up and check your account for unusual charges. Let Amazon know when you receive such calls by emailing [email protected] If you’ve given away personal information, go to identitytheft.gov/Steps.
More information at marincountyda.org or call 415-473-6495