American Specific International Enterprise Journey (GBT) has expanded messaging capabilities and made enhancements to the Amex GBT Cellular platform. The transfer alerts elevated on-the-go choices for journey managers and enterprise travellers.
The choice to message with a GBT journey counsellor through the Amex GBT Cellular App has expanded to greater than 24 nations the place GBT has a proprietary presence. A brand new push notification characteristic within the app referred to as Journey Program Notifications now permits journey managers to ship well timed messages and tricks to travellers primarily based on their location. Growth to two-way conversations through push notifications might be accessible within the coming months, GBT says.
In the meantime, the choice for enterprise travellers to message reside with a GBT journey counsellor through Apple Enterprise Chat utilizing the Messages app on iPhone and iPad has expanded to extra GBT consumer segments and to extra nations past the US, together with Canada, France, Germany and the UK.
“Mobile and messaging channels have untapped potential to be a conduit between the travel manager, traveller and travel counsellor in today’s constantly changing travel information environment,” stated Andrew Crawley (pictured), GBT’s chief business officer. “Covid-19 has been a catalyst for the expansion of our messaging capabilities and platform. We are thinking differently about information as a service and want to help our clients support the needs of their travellers by being present in the channels they trust.”