NEW YORK–(BUSINESS WIRE)–American Categorical (NYSE: AXP) is the best ranked nationwide bank card issuer within the J.D. Energy 2020 U.S. Credit score Card Satisfaction Examine, the corporate introduced Thursday. With a rating of 838, American Categorical outranked the nationwide common by 28 factors, in keeping with J.D. Energy.
Among the many areas American Categorical ranked highest had been communication and advantages and companies. Prospects surveyed by J.D. Energy additionally rated American Categorical the best among the many 11 ranked nationwide card issuers throughout COVID-19. A better proportion of American Categorical prospects additionally stated that they had a extra favorable impression of the corporate on account of its COVID-19 response than in comparison with the nationwide common.
“In this extraordinary time, achieving the top spot among national issuers on the J.D. Power U.S. Credit Card Satisfaction Study is especially satisfying as it demonstrates our colleagues’ unwavering commitment to supporting our customers,” stated Stephen J. Squeri, Chairman and Chief Govt Officer. “During the COVID-19 pandemic, our team never lost focus on our customers and our promise to have their backs by continuing to deliver the same high level of service and support that our Card Members have come to expect.”
That is the 10th time American Categorical has earned the best rating within the 14 years that J.D. Energy has been conducting the examine.1 The J.D. Energy 2020 U.S. Credit score Card Satisfaction Examine measured satisfaction in six key classes: interplay, bank card phrases, communication, advantages and companies, rewards and key moments. The outcomes are based mostly on responses from 22,128 bank card prospects collected from September 2019 via June 2020.
American Categorical has continued to evolve the idea of Membership for its Card Members by increasing our advantages and companies, advancing the capabilities of its industry-leading Cell App, enhancing the best way the corporate companies and helps prospects, and offering methods for Card Members to assist small companies. Latest enhancements embody:
Expanded Advantages and Providers: In recognition of the brand new methods prospects live and dealing from residence, American Categorical launched new limited-time affords, companies and options on choose U.S. Shopper and Small Enterprise Playing cards, spanning on a regular basis important classes similar to streaming companies, wi-fi, grocery, enterprise options and extra.
Digital Developments: To be a necessary a part of prospects’ digital lives, American Categorical has added new options to its Cell App, similar to Freeze Card, which permits Card Members who’ve misplaced their Card to log into their account on-line to freeze their Card to forestall it from getting used for brand new purchases till the Card is discovered. Eligible Card Members may additionally use the Break up function to separate Amex Card purchases immediately from the Cell App with different Venmo or PayPal customers.2
Enhanced Buyer Service: To higher service prospects, American Categorical launched enhanced coaching, instruments and metrics to assist Buyer Care Professionals more and more clear up for buyer wants on first contact. Our Journey & Life-style Consultants helped prospects navigate immediately’s complicated journey setting. Moreover, American Categorical quickly shifted its total servicing staff to digital, home-based servicing to guard colleagues’ well being whereas persevering with to offer best-in-class customer support to its Card Members.
Backing Prospects: American Categorical enhanced its Monetary Aid Program to assist Card Members impacted by the COVID-19 disaster. Options embody decrease month-to-month funds, aid from future late funds charges and stopping accounts from going overdue or additional overdue.
Supporting Small Companies: The corporate additionally introduced its largest-ever international Store Small Marketing campaign, which included a dedication of greater than $200 million to assist jumpstart spending at small retailers, a lot of which had been impacted by COVID-19. Eligible U.S. Card Members can enroll within the supply by August 23, 2020 at ShopSmall.com and get $5 again after they spend $10 or extra, as much as 10 instances, after they Store Small on-line or in-store via September 20, 2020. Eligibility and phrases apply.
For extra details about the J.D. Energy 2020 U.S. Buyer Satisfaction Credit score Card Examine, please go to http://www.jdpower.com/pr-id/2020104.
ABOUT AMERICAN EXPRESS
American Categorical is a globally built-in funds firm, offering prospects with entry to merchandise, insights and experiences that enrich lives and construct enterprise success. Study extra at americanexpress.com and join with us on fb.com/americanexpress, instagram.com/americanexpress, linkedin.com/firm/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.
Key hyperlinks to merchandise, companies and company accountability data: cost and bank cards, enterprise bank cards, journey companies, reward playing cards, pay as you go playing cards, service provider companies, Accertify, InAuth, company card, enterprise journey, and company accountability.
1 American Categorical ranked No. 1 in 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014 (tie), 2017 and 2020.
2 Enrollment required. Go to www.americanexpress.com/splitpurchases for phrases and to be taught extra.