2019 gross sales: $181.9 millionEmployees: 112Earlier rating: 49404 BNA Drive, Suite 650Nashville, TN 37217T (615) 367-4900
CHAIRMAN: Donald DixonPRESIDENT, MANAGING PARTNER: Michael DixonVP, MANAGING PARTNER: William HairePRESIDENT, GLOBAL BUSINESS TRAVEL SALES: Mike ViarsPRESIDENT, VACATION TRAVEL SERVICES: Linda RaymerVP, INFORMATION TECHNOLOGY/TELECOMMUNICATIONS: Nancy FerrellVP, MARKETING: Sandy SchadlerVP, FINANCE: Tim Barton
2019 DevelopmentsCelebrated 25 years in enterprise by redesigning branding.Trip division elevated gross sales after rising the variety of impartial journey advisors. Privileged Journeys luxurious journey division targeted on extra choices for personal properties, experiences and personal air journey.Enterprise journey division added a customized pay as you go lodge platform for purchasers. Additionally expanded its consumer recruiting and relocation platform. Developed a customized coaching program to extra shortly usher in new trainees who haven’t any prior expertise as a enterprise journey advisor.
Telephony and expertise platform moved into cloud to reinforce service and supply extra options.Enhanced one-to-one advertising. Now, 90% of all e mail despatched from the central advertising staff is customized to clients as coming from their journey advisor. Additionally streamlined the administration of digital leads and ensured advisor assignments and buyer replies had been responded to inside minutes as an alternative of hours. On common, digital leads elevated 23% for the 12 months, which additionally delivered a 21% improve in high quality web site visitors. Relying upon the e-mail kind despatched, open charges elevated 5% to 10%.Firm FactsDirect gross sales of journey merchandise to shoppers and a number company.$10.6 million in gross sales from 45 hosted brokers.$127.5 million in ARC gross sales.72% of gross sales from enterprise, 24% leisure, 4% different.Privately held; Donald Dixon, Michael Dixon and William Haire are co-owners.Trying AheadMaximizing partnership with American Specific Journey and receiving the assist by way of the pandemic.Focusing hypercustomization of e mail communication and sending extra related content material to microsegments of shoppers on behalf of journey advisors.Including journey advisors and increasing the Privileged Journeys luxurious journey division.Reviewing all insurance policies, procedures and applied sciences.Growing customized reporting capabilities to efficiently execute buyer requests.