A bipartisan group of California lawmakers is asking Bank of America CEO Brian Moynihan for solutions about unemployment fee issues which have upended the lives of 1000’s of jobless Californians who depend on the bank’s pay as you go debit playing cards.
The letter made public at present comes days after CalMatters detailed how the state’s unique unemployment fee contract with the bank has been strained by unprecedented demand and brazen fraud through the pandemic, ensnaring greater than 350,000 unemployment debit playing cards in mass account freezes. Additionally underneath fireplace for its function in lengthy fee delays is the state Employment Improvement Division, which first signed the contract with Bank of America in 2010 and earlier this 12 months amassed a backlog of 1.6 million unpaid jobless claims amid mounting concern about rooting out fraud.
“Constituents report they are unable to get through to your call centers, or when they do, the issue is not resolved,” states the letter, which was signed by greater than three dozen state senators and assemblymembers. “It’s merely unacceptable that Californians entitled to advantages are out of the blue not capable of receive them as a consequence of a Bank of America willpower that’s inconceivable to attraction.”
Among the many questions the lawmakers need Moynihan to reply: Bank of America’s standards for freezing accounts and seizing jobless advantages, who’s on the hook for paying again fraudulent prices, and the way their constituents can resolve excellent debit card claims.
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