The push for particulars about breakdowns within the job security internet follows a CalMatters investigation into cost issues impacting greater than 350,000 Bank of America unemployment debit playing cards.
A bipartisan group of California lawmakers is asking Bank of America CEO Brian Moynihan for solutions about unemployment cost issues which have upended the lives of hundreds of jobless Californians who depend on the bank’s pay as you go debit playing cards.
The letter made public right this moment comes days after CalMatters detailed how the state’s unique unemployment cost contract with the bank has been strained by unprecedented demand and brazen fraud through the pandemic, ensnaring greater than 350,000 unemployment debit playing cards in mass account freezes. Additionally beneath hearth for its position in lengthy cost delays is the state Employment Improvement Division, which first signed the contract with Bank of America in 2010 and earlier this yr amassed a backlog of 1.6 million unpaid jobless claims amid mounting concern about rooting out fraud.
“Constituents report they are unable to get through to your call centers, or when they do, the issue is not resolved,” states the letter, which was signed by greater than three dozen state senators and assemblymembers. “It’s merely unacceptable that Californians entitled to advantages are all of the sudden not capable of receive them resulting from a Bank of America dedication that’s unimaginable to enchantment.”
Among the many questions the lawmakers need Moynihan to reply: Bank of America’s standards for freezing accounts and seizing jobless advantages, who’s on the hook for paying again fraudulent expenses, and the way their constituents can resolve excellent debit card claims.
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