Mr. Watson mentioned the person had instantly begun to protest, saying that he had not meant to make use of the phrase, and that he was deeply sorry. Mr. Watson didn’t purchase it. He obtained up and left. The supervisor adopted him to his automotive, apologizing profusely, and resigned from the bank shortly afterward.“I felt like I had a knife in my gut,” Mr. Watson mentioned. “It’s a sickening word.”Mr. Watson turned to Mr. Rodal, who wrote to Wells Fargo in search of an apology. The bank’s regional president, Steve Schultz, responded. “It seems that the utterance of the offensive term was unintentional,” Mr. Schultz wrote, however mentioned the bank had taken “corrective action” towards the department supervisor anyway, with out offering particulars. Ms. Eshet of Wells Fargo mentioned the supervisor was deemed ineligible for any job with the bank.Mr. Watson sued Wells Fargo in federal courtroom in Florida on June 4.In an announcement, Ms. Eshet mentioned: “We deeply apologize to Mr. Watson. There’s no excuse for it, and while we took action to address the matter, it cannot undo what happened and how he felt. We are very sorry.”The issue is hardly confined to Wells Fargo. Final June, Robyn Murphy, a public relations marketing consultant in Maryland, took her 18-year-old son, Jason, to a Bank of America department in Owings Mills, Md., to open a joint financial savings account. Ms. Murphy, a 20-year buyer of the bank, mentioned she was shocked when an worker refused to proceed after a pc program flagged her son’s Social Safety quantity as fraudulent.Ms. Murphy protested: Her son had his personal checking account on the bank. His Social Safety quantity had already been used there with out subject. The Murphys are black. Mr. Murphy, his mom mentioned, is 6-foot-9.“For all I know, it’s fraud,” the worker informed them. Ms. Murphy mentioned he had requested them to come back again with Mr. Murphy’s Social Safety card. When Mr. Murphy stood up, the worker yelled: “Don’t get up!”After Ms. Murphy contacted a senior vp she knew on the bank, different officers apologized and provided to open the department each time it was handy for the Murphys to return and full the transaction — which they did.