CHAGRIN FALLS, Ohio — It’s been enterprise as common for Chase Bank’s latest department because it opened Nov. 17 at 34 N. Primary St.
Fran Slomo, market director of banking for Chase’s Cleveland East division, mentioned she hasn’t seen a lot of a distinction on the new department, regardless of opening within the midst of the coronavirus pandemic.
“In banking, we like to shake hands, and we haven’t been able to do that,” Slomo mentioned. “We’re sometimes introducing clients, however we’re doing it from 6 toes away, in order that’s type of bizarre.
“However folks nonetheless must do their banking, so the necessity is there.”
Slomo mentioned the department has put in plexiglass shields in entrance of the tellers and in different areas of the bank for buyer security.
“We have disinfecting wipes and cleaning materials and hand sanitizer, and extra (face) masks for customers if they forget them,” she mentioned.
That is Chase’s first department in Chagrin Falls. Slomo mentioned the downtown location is “great, with a lot of foot traffic.”
“We’ve on-boarded a lot of new branches in the Cleveland area, but it’s based on community and other factors,” she mentioned. “We look at the surrounding area, is it a growing market, growth opportunities, things like that.”
A PNC Bank was beforehand at this location.
“So many customers have been so excited, and all these (surrounding) businesses are so excited that we’re here,” Slomo mentioned.
“The branch is long and spacious. Customers who have been there before said it looks totally different and new. So it’s been good.”
Slomo, whose workplace is in downtown Cleveland, oversees all 18 of Chase’s branches on the East Aspect. She mentioned that is the second department that has opened on the East Aspect because the pandemic began in March, with the primary being in South Euclid on Cedar Street, close to Warrensville Middle Street.
The Chagrin Falls department presents a full vary of banking companies. It incorporates a digital entry bar, transaction companies, a 24-hour vestibule ATM and two different ATMs.
“A cool thing about this location is it has three ATMs that can do a lot of self-service transactions,” Slomo mentioned. “Prospects can cost their cellphone in a charging station and do a cell deposit.
“We even have an evening depository and free Wi-Fi.”
The department has seven full-time staff, not together with companions who assist cowl the department, Slomo mentioned. There are private bankers, monetary advisers, and residential lending and enterprise banking specialists onsite.
“We help customers enroll in online banking and to use our mobile app, if they wish to do things digitally,” she mentioned.
Customer support is what makes Chase banks stand out, Slomo mentioned.
“Our employees put customers at the center of everything we do,” she mentioned. “That’s one thing we’re all pleased with — our follow-through — in addition to partaking clients, constructing relationships and listening to what they want.
“Banks sometimes supply related merchandise. We would like our clients to love us based mostly on the way in which we deal with them. Conserving your guarantees is a giant factor, as effectively.”
The first objectives of the brand new department at this level, Slomo mentioned, are “just to know our community and introduce ourselves to customers.”
“We want to make banking more accessible for the community and help customers and businesses with their financial goals,” she mentioned. “We’re here to make banking easy.”
Chase is the patron banking arm of JPMorgan Chase & Co., one of many largest banking firms in the US and Ohio. Headquartered in New York, JPMorgan Chase employs over 21,000 folks in Ohio, with greater than three million client shoppers, 250,000 enterprise shoppers and 250 branches throughout the state.
“We are really excited to be part of this community and to have the opportunity to serve this neighborhood,” Slomo mentioned of Chagrin Falls. “I look forward to building the relationships and getting to know the people around us and our customers from every walk of life.”
Hours for the brand new department are 9 a.m. to five p.m. Monday by Friday and 9 a.m. to 1 p.m. Saturdays. The cellphone quantity is 440-264-2392.
For extra info, go to chase.com.
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