In 2021, customers are going to “expect more from traditional solution providers than ever before,” says Stephen Ayoub (pictured), president of solution provider powerhouse AHEAD.
As one of the nation’s top AWS, Dell Technologies and Cisco channel partners, Ahead has been growing its employee base and technical capabilities off the charts over the past two years via strategic investments and channel acquisitions including last year’s purchases of RoundTower Technologies and Kovarus. Chicago-based Ahead is now a more than $2.1 billion national solution provider, ranking No. 36 on CRN’s Solution Provider 500 list which ranks the top 500 channel partners in North America by services revenue.
“We feel that the investments that we’ve made in our technical capabilities around ESM (enterprise service management), cloud and automation are going to pay off in 2021,” said Ayoub in an interview with CRN. “We feel that the manufacturers are relying more and more on their solution providers to bring these products not only to market, but to actually work, and we’re seeing our largest enterprise customers lean on us to do this more than ever before.”
Ayoub breaks down AHEAD’s biggest technology investments and key market bets as 2021 gets underway.