DAYTON – Dayton Energy & Gentle Firm, a subsidiary of The AES Corp., introduced new prolonged cost choices to help clients experiencing monetary hardship because of the COVID-19 pandemic.
“We care about our customers and the Miami Valley and recognize the ongoing challenges caused by the COVID-19 pandemic,” stated Lisa Krueger, president of the AES U.S. strategic enterprise unit. “On our website we provide information on resources available to those customers experiencing financial hardship. Customers who have fallen behind on paying their electricity bills may choose an extended payment plan that meets their needs.”
In mid-March, DP&L suspended disconnections for nonpayment in addition to late-payment charges and bank card charges to offer the dependable electrical service clients wanted all through the state’s stay-at-home order and past.
Prolonged cost choices
Prospects experiencing monetary hardship as a consequence of COVID-19 can join an prolonged cost plan by utilizing self-service choices both by cellphone by way of our automated system at 800-433-8500 or on-line at dpandl.com/onelessworry. Residential clients can choose from six, 9 and a brand new 12-month prolonged pay settlement whereas enterprise clients can lengthen funds as much as six months.
DP&L is contacting clients with overdue account balances by e-mail and postcards delivered by the usPostal Service. Moreover, clients may obtain an automatic name outlining our cost choices. Prospects who’re unable to self-serve can name a service specialist who will assist them with their plan. DP&L representatives can be found at 800-433-8500 from eight a.m. to five p.m., Monday by way of Friday.
Expanded help choices
Prospects evaluating which prolonged cost possibility works greatest for them ought to first see in the event that they qualify for different help applications, akin to United Manner of the Higher Dayton Space Assist Hyperlink 2-1-1, Miami Valley Group Motion Partnership or income-qualified applications.
What clients can count on as DP&L returns to plain enterprise operations
• With the aid supplied by the prolonged cost plans, DP&L will return to plain billing practices beginning with the tip of the suspension of disconnections on Sept. 1.
• For these clients with overdue account balances who haven’t signed up for a cost plan, disconnection notifications will start on Aug. 17 with precise disconnections happening Sept. 1, in step with timing of different Ohio electrical utilities. DP&L will guarantee secure practices that embody social distancing and sporting masks along with providing contactless cost choices through the private discover on the day of disconnect.
• Late charges will resume similtaneously disconnections notices on Aug. 17. DP&L won’t assess late charges on accounts which can be at present on pay agreements.
• DP&L will proceed to waive bank cards charges for purchasers on pay agreements that make funds electronically by the phrases of the 12-month cost plan or by way of November 2021.
Extra info on expanded help choices
DP&L’s COVID-19 webpage features a checklist of obtainable assets through the pandemic, akin to detailed cost and billing choices, help choices, power effectivity applications and authorities applications that may profit small companies. Go to dpandl.com/replace for updates about modifications.
