EL PASO COUNTY — The Coronavirus pandemic has prompted tens of millions of People to cancel their journey plans, however Information 5 Investigates discovered getting refunds from third-party reserving websites may not at all times be straightforward.
One household spent greater than $2,000 for a Cancun trip, however mentioned Expedia would not give them their a refund although they bought journey insurance coverage.
“Round March when COVID-19 got here out, we acquired an e mail that our trip (in May 2020) was going to be canceled so we’re going to be receiving a refund as a result of the resort was going to be closed till additional discover,” Vincent LaPapa mentioned.
Based on LaPapa, that refund by no means got here. He says he solely acquired excuses for why he could not get his a refund.
“6 or 7 days previous to the journey, we known as Expedia and we instructed them the resort is closed nonetheless and we would like a refund,” he mentioned. “Expedia mentioned they don’t seem to be giving refunds and that we’ll ship a voucher.”
LaPapa says one other couple who booked by Expedia and did not buy journey insurance coverage bought their a refund, so he did not perceive why he wasn’t entitled to get his cash refunded again to his card.
“It is not like we known as and canceled the journey,” he mentioned. “They closed the resort. Being instructed that you will get a voucher and you’ll choose one thing else (will not be acceptable). They (Expedia) bought their refund from the resort, so why aren’t we getting a refund from Expedia?”
After cellphone calls and emails bought LaPapa nowhere, he reached out to Information 5 Investigates for assist.
“I figured that is our final shot as a result of we have achieved every thing else,” LaPapa mentioned.
After weeks of forwards and backwards communication between Expedia and Chief Investigative Reporter Eric Ross, the corporate returned LaPapa’s cash.
Ideas for COVID-19 journey refunds:
In the event you booked by a third-party journey website, you have to to contact that website instantly as an alternative of the airline or resort. In the event you booked instantly by a resort or airline, it is best to be capable of work instantly with these businesses.
Journey insurance coverage ought to make getting a refund simpler, however many firms don’t supply refunds on journey insurance coverage itself.
If an airline or resort is just providing a voucher, be sure to know if and when that voucher expires. Some may solely be good for 90 days or a 12 months from now.
You may have further protections when you bought your journey through a bank card. Many bank cards supply journey advantages. In case you are unable to speak along with your journey company, you possibly can at all times open up a bank card dispute. Most bank card firms will difficulty “conditional” credit pending a proper investigation.
Complaints in opposition to airways and journey businesses must also be filed with the Colorado Legal professional Normal’s Workplace and Higher Enterprise Bureau.