Stacy Candy depends upon her laptop to show her third grade math college students who depend upon digital studying through the coronavirus shutdown.
When her laptop computer died on April 9, she wanted to maneuver rapidly to get a brand new one.
However together with her husband out of labor, cash was tight.
She turned to her Citibank bank card, considering she may use factors to buy Apple reward playing cards to assist pay for a laptop computer.
Candy cashed in 87,500 “Thank You” factors for $875 in Apple reward playing cards.
Nevertheless it turned out she made a mistake.
“I realized the points could only be used toward the App Store and iTunes,” she mentioned, noting the playing cards seemed related and she or he didn’t want $875 worth of apps, motion pictures and different media.
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NJ Advance Media profiled her expertise earlier this month.
Candy mentioned she referred to as Citibank instantly, however the consultant mentioned the e-gift playing cards couldn’t be canceled, returned or exchanged.
Over the following a number of days, she spoke to numerous supervisors. One supplied a $100 credit score. One other supplied 2,500 factors, and one other supplied 5,000 factors.
None got here near the 87,500 factors she was starting to assume she had wasted.
“Obviously, if each supervisor is offering me different options, you know they have — or someone higher above has the authority — to do more,” Candy mentioned. “I still don’t believe that there is absolutely no way they could have refunded these points.”
She requested Bamboozled for assist.
For per week, Citibank was silent in regards to the matter. It mentioned it could look into the case, however we heard nothing again regardless of a number of makes an attempt.
Till the story was printed.
That day, a Citibank consultant mentioned it was engaged on undoing the transaction and returning to factors to Candy.
Then Friday, she bought a name from the Citibank. It mentioned it talked to Apple, which made a one-time exception and cancelled the reward playing cards.
“I actually sold two of them in panic mode when this first happened — at a discounted price of 25% off — and gave my daughter the $25 one,” Candy mentioned. “So Citibank is putting the $650 which is 65,000 points back in my account. I am so happy!”
Due to Citibank and to Apple for stepping as much as assist this trainer.
As we mentioned in our unique story: We’re all attempting to get alongside in these tough days, and we anticipate companies to do the best factor. Clients will keep in mind which firms stand by them on this time of want.
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Karin price Mueller could also be reached at bamboozled@njadvancemedia.com.
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