Becoming a member of Truevo Funds in 2014, Charles Grech, Chief of Operations at Truevo Funds has been part of the licensed monetary establishment for six years. Grech started his profession in finance in 1995 on the Bank of Valletta. Grech has additionally co-founded and held positions at Agechecked.com and PNNY Seek the advice of previous to becoming a member of Truevo Funds.
“My journey in the payment industry started in 1995, 25 years ago when I joined a local retail bank in Malta, where I was deployed to the card services department. In the early 90’s, it was the beginning of digitalisation. Prior to that, payments were small and could only be made in store or via the telephone. I was fortunate enough over a span of 15 years to have witnessed a number of important milestones, such as e-commerce, chip and pin transactions and digital payments.”
In the case of the important traits of an efficient chief, Grech believes that inside the monetary service trade, “the biggest capital for any organisation is its human capital. I believe at Truevo Payments we have been very good in building a rock solid team, which is a result of something that I have believed in from day one – to put the employee first. In 1995 I joined the industry as a banker and worked my way up. Therefore, I can empathize with the challenges agents at various stages within the company face. One of the most important lessons for every leader is to understand what each person in the value chain is trying to achieve and the challenges they face. Leadership is taking a mentor role, not only for your team but others that are not necessarily in your direct line of responsibility. I have gained varied knowledge and experience over the years, so I’d like to – as much as possible – share that knowledge with the people who are happy to receive it. To summarise, I think my leadership style is to support those who need it, which can be time consuming, but nonetheless rewarding.”
Following the outbreak of COVID-19, Grech displays on the impression that the virus has presently had for Truevo Funds. By way of difficulties, whereas the corporate has been used to working from a number of workplaces Grech believes that “the main challenge has been the instant cut off of workplace culture within those offices, which happened without any choice.” With the corporate inserting excessive significance on office and having a transformative mindset, the corporate has needed to look to copy the normal office tradition nearly. “We’ve had to try and replace it in different ways which was certainly a challenge. But we have been creating some fun virtual social events to maintain that sense of workplace culture. We have also been working to create a ‘virtual room’ concept, where employees can jump onto a video call and start speaking to others in a similar way that you would if you were going to the coffee machine, in order to mitigate the challenge of being physically separate and ensure that people who live alone are communicating with others.”
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