Australian fintech Brighte has chosen Nintex’s visible course of mapping capabilities to assist help its development throughout Australia and the Philippines.
Brighte, a supplier of photo voltaic, battery, and residential enchancment merchandise, deployed Nintex’s Promapp software program to raised align processes between its Sydney administration operations workplace and its buyer expertise centre situated in Manila.
Brighte will use the software program on an ongoing foundation to map, overview, and enhance its buyer processes. The corporate believes this can end in a more practical method of offering providers to clients and repair distributors than the corporate beforehand used.
Brighte’s chief working officer Rachel Gatehouse says the corporate must be revolutionary, versatile, and customer-centric as the corporate believes strongly in agile enterprise operations.
“We discovered Nintex Promapp an easy-to-use resolution, which might be carried out quickly, scale with our development and help agile processes proper throughout the enterprise. The truth that it has been efficiently deployed by different fast-growing companies was very enticing.”
Brighte initially deployed the software program in its Manila contact centre to assist help buyer enquiries and worker onboarding.
“We’ve began to map our processes in areas equivalent to credit score purposes and approvals, settlements and customer support enquiries. Finally, new processes saved and up to date within the Nintex Promapp central repository ought to end in sooner buyer dealing with and supply workers with a way of possession, in addition to the chance to counsel suggestions for course of enchancment,” says Gatehouse.
“The long-term advantages we hope to understand embrace alternatives like turning a easy buyer enquiry into an ongoing relationship. All that’s required is an worker who is inspired and empowered by automated processes to profit from the engagement, and who is provided with stable buyer info with out wading by means of dense manuals of course of info,” she concludes.
Nintex just lately launched a brand new Checklists characteristic for its Promapp resolution.
In keeping with the corporate, checklists present the power to show enterprise processes into actional lists, permitting accountability task to people who find themselves notified because the motion is due.
Checklists additionally enable all contributors to be notified once they’re required to offer participation or suggestions in a selected course of.
Barnardos Australia is one organisation that’s utilizing the guidelines characteristic.
“Checklists are significantly helpful for customers who wish to work off to-do lists, in addition to for processes involving time lags or that aren’t accessed repeatedly.”
Along with Nintex Promapp for course of administration, the Nintex Course of Platform contains course of automation capabilities together with Nintex Varieties, Nintex Cellular Apps, Nintex Workflow, Nintex RPA, DocGen, Nintex Signal powered by Adobe Signal, and Nintex Analytics.