If there’s one factor fintech corporations can count on from the BPO business within the Philippines, it’s the nation’s proficient workforce, which might carry out the entire vary of front- and backend-office assist for monetary providers. In spite of everything, this island nation wasn’t dubbed ‘the world’s main BPO vacation spot’ for nothing.
Round 15 to 20 per cent of the Philippines’ present BPO workforce – roughly 200,000 brokers – are catering to monetary providers and fintech purchasers in numerous components of the globe. They can accomplish that due to various complementary elements: Filipinos’ proficiency within the English language and accent-neutral American English, the nation’s shut cultural affinity with the US, in addition to its extremely related enterprise processes, glorious infrastructure and low labor value.
“Every call center in the Philippines can find and hire financial services-experienced agents. For as long as you compensate and treat your employees well, you will have no problems filling those seats with quality staff. But there’s more to it. Agents are important, but it’s the processes, technologies and data security level that set us apart from other companies,”
says Ralf Ellspermann, CEO of the award-winning BPO supplier PITON-World.
World banks and fee processors akin to JP Morgan Chase & Co., Citi Group, TSYS, HSBC, Visa, Mastercard, AmEx and PayPal have both been outsourcing their BPO necessities to the Philippines, or have arrange their very own (captive) operations within the nation.
“Clients in the financial services and fintech industry need to know that their customer data is secure – and that’s exactly what they are getting with us,”
BPO options for monetary providers and fintech corporations embrace buyer care, fraud mitigation and investigation, identification verification, disputes and charge-backs, and collections. These are made out there by means of various channels: telephone, electronic mail, internet or in-app chat, social media, SMS, and interactive voice response (IVR).
Fintech start-ups, notably, select to accomplice with PITON-World due to the BPO firm’s dimension: a lot smaller than world gamers, which interprets to a extra personalised service. At present, Ellspermann says two out of three of their Bay Space purchasers are high-growth fintech startups; PITON-World can be in partnership with a big Chicago-based monetary providers agency.
“If an organization’s outsourcing requirement is simply 20–50 seats, then they’d be significantly better off to accomplice with us than with a BPO that has, say, 3,000 or extra brokers,’
And, in the end, PITON-World’s expertise speaks for itself; the corporate has been a part of the Philippine BPO business for over 20 years.
“We are very fortunate that we were able to establish ourselves early on as one of the Philippines’ leading BPO providers for the financial services and fintech industry,”