Clients of UK fintech Revolut confronted delays getting their salaries paid on Friday, with customers complaining of being left at midnight by the $5.5bn (£4.1bn) firm.
Revolut was hit by “technical difficulties” on Friday that delayed the fee of salaries into customers accounts. Clients took to Twitter (TWTR) to complain and query the corporate about what was happening.
“Seems like loads of people including me haven’t received their salary today via Revolut,” Twitter person Jessica van der Oever wrote on the location.
van der Oever’s message was echoed by many others.
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“Seem to have the same issue as most with salary not coming through even through employer confirmed its been sent,” Adam Zabinski tweeted.
“Revolut has not paid any UK customers their salaries today!! Issue ongoing since 3am,” Christel van Rijn tweeted. “They have not provided an ETA and offered no support to any customers for covering bills.”
A spokesperson advised Yahoo Finance UK: “Unfortunately, we encountered a technical issue which caused a delay in some payments being credited to customer’s accounts. The issue has now been resolved, and all payments have since been credited. We would like to apologise for any inconvenience caused.”
An identical message was posted on Revolut’s official Twitter account mid-afternoon on Friday.
Nevertheless, for a lot of the day the corporate’s official weblog and Twitter account carried no point out of any downside and its standing web page mentioned all methods had been operational.
Clients complained concerning the lack of communication from the corporate.
“I, and many others, have not received my salary,” Kev Harrison wrote on Twitter. “And I cannot contact anyone on the chat. Not acceptable!”
READ MORE: Revolut raises $500m in funding, valuing London fintech at $5.5bn
Revolut urged particular person prospects on Twitter to make use of its chat characteristic within the app to talk to a customer support. A number of complained they had been unable to get via to an agent. In response to a different Tweet concerning the challenge, Revolut mentioned it was “having a heavy demand of chats and requests” that was creating delays.
The wage points are an embarrassing slip up for Europe’s most dear monetary know-how companies. The corporate was valued at $5.5bn earlier this 12 months.
Whereas not an official bank, Revolut gives prospects options that permit them to pay their wage right into a digital “e-money” account that may then be used to pay direct debits, payments, or be spend utilizing one in all Revolut’s playing cards. Revolut has over 13m prospects in around the globe and prospects held £2.2bn in its accounts on the finish of final 12 months.
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