CLEVELAND — The airline enterprise has been slammed by the Coronavirus pandemic. Many passengers is just not going to be going to be going to be joyful regarding the responses from airline firms. A neighborhood girl wished to be heard about her elements with Frontier Airways so she turned to the 5 On Your Aspect Investigators for assist.“We had a trip planned for Arizona to go see the Indians for Spring Training,” talked about Jennifer Schwartz from Westlake. She and her boyfriend are large followers of our Tribe nonetheless they’re not followers of COVID. “My boyfriend that I live with and travel with is 66 years old and in a high-risk,” acknowledged Schwartz. “And I am a nurse that works in a maternity center.”On account of all of that, they talked about they wished to cancel their spring flight on Frontier Airways. She talked regarding the company provided a particular. “I have a $109 credit or I could have 50,000 miles. We could do a lot with 50,000 miles,” talked about Schwartz.The issue is, she educated us the miles weren’t given. She picked up the cellphone. “When you call them, it says due to high call volumes you may have long wait times, etc. They transfer you and it just hangs up,” she outlined.She emailed nonetheless talked about Frontier responded saying it didn’t have a file of the credit score rating ranking rating ranking rating ranking. She despatched additional emails. Additional time handed. She acquired no additional picks. “Now they’re saying the travel credit is now expired because it’s reached the 90 days,” talked about Schwartz. “So, now I don’t have the 50,000 miles that was promised in the offer or the travel credit.”It’s an organization we’ve documented prior to now about complaints regarding refunds since COVID hit. Newer complaints by way of the Bigger Enterprise Bureau present purchasers are nonetheless having elements.“I know we’re not the only ones that may not be able to make a decision in 90 days about when it will be safe to travel again,” talked about Schwartz.At her wits finish, she typically usually often known as 5 On Your Aspect Investigators. We contacted Frontier Airways. The corporate acted shortly and Schwartz now has her miles.“Be real careful with even trip insurance,” warned Schwartz. “It doesn’t always [cover] the canceling for these things.”You in all probability have a problem it’s advisable to the 5 On Your Aspect Investigators to look into, e-mail us at InvestigatorTips@WEWS.com.