TUCSON, Ariz., June 1, 2020 /PRNewswire/ — Through the COVID-19 outbreak, private insurance coverage service quantity has spiked. Whereas this may be difficult for some firms working remotely, RightSure Insurance coverage Group has dealt with residence and auto insurance coverage requests shortly and elegantly, due to the contributions of a highly-intelligent staff member – insureBot.
RightSure’s chatbot (affectionally generally known as insureBot) went stay on the RightSure.com web site in June of 2019. Policyholders slowly acquired acquainted, and in lower than six months, they accomplished greater than 1,000 transactions with insureBot’s help. Now, in 2020, insureBot typically handles 100 requests a day!
“We have been extraordinarily proud of insureBot’s efficiency within the first few months, however we by no means may have anticipated simply how essential her assist could be in 2020. Our chatbot has made all of the distinction in our capability to ship premier service through the COVID-19 pandemic,” says RightSure President, Jeffery Arnold.
The chatbot’s utilization information illustrates hockey-stick development in 2020, partially resulting from prospects’ repeat use. “As soon as policyholders strive it and expertise how straightforward it’s, they’re very more likely to come again and interact with insureBot once more,” Arnold says.
Deploying synthetic intelligence, insureBot facilitates six capabilities across the clock. These capabilities embrace insurance coverage quotes, funds, new insurance coverage requests, auto ID playing cards and sensible handoff to a human customer support agent.
“After we designed the service choices, we included ‘discuss to my human buddies’ as one of many prompts. We thought that possibility may get numerous use, however in reality, fewer than 10% of chatbot customers choose that possibility,” Arnold explains.
RightSure added the chatbot to its service lineup in 2019 in an effort to attraction to youthful policyholders and to enhance the web expertise for policyholders of all ages – particularly after hours. “Our chatbot has exceeded our expectations. I encourage all policyholders to check drive her companies in the event that they have not already finished so. I believe they are going to be shocked at insureBot’s talents,” Arnold says.
About RightSure Insurance coverage Group
Headquartered in Tucson, Arizona, RightSure Insurance coverage Group is a full-service impartial insurance coverage company offering insurance coverage merchandise to households and companies in 42 states. By utilizing a singular, client-centered method mixed with superior know-how, RightSure presents purchasers with a variety of insurance coverage choices and a seamless buying course of. To be taught extra and see if it can save you cash, go to https://www.rightsure.com or name 520-777-1125.