ICICI Prudential Life Insurance coverage has launched an AI-powered voice chatbot, LiGo, on Google Assistant as a part of its customer support initiative.
“Expanding its innovation quotient by leveraging digital technologies such as Artificial Intelligence (AI), the company has added another layer of convenience for its customers. Extending LiGo functionalities to Google Assistant is part of the company’s strategy to be present on platforms preferred by customers and to offer them an immersive experience,” ICICI Prudential Life Insurance coverage stated in a press release on Monday, including that it enabled the corporate’s policyholders to have their queries addressed by easy voice instructions.
About 3.5 lakh voice chats are performed on chatbot LiGo each month, it additional stated. Prospects can leverage any of those digital enablers to carry out an assortment of transactions.