Max Life Insurance coverage has appointed Manu Lavanya because the Director & Chief Operations Officer.
In his new position, Manu will lead the ‘success group’ that includes ‘Operations, Data Expertise, Underwriting & Claims, Digital Transformation and High quality, Innovation & Service Excellence’.
He’ll play an instrumental position in enhancing the operations worth chain, main the digital transformation agenda and strengthening the standard tradition thereby serving to craft superior buyer experiences
Based mostly at Max Life’s company workplace in Gurugram, Manu will probably be reporting to Prashant Tripathy, Managing Director & CEO, Max Life.
Manu brings with him over 20 years of expertise in efficiently creating, reworking and scaling companies throughout a number of business verticals. His expertise of driving digital transformation throughout various companies and geographies will play an vital position in constructing Max Life as a digital first insurance coverage firm in India. His various expertise of managing world prospects and groups throughout the US, Latin America, Europe and India will assist strengthen the tradition of “Caring” and “Buyer obsession” at Max Life.
Talking on the appointment, Tripathy mentioned: “By leveraging his long-standing experience of over 20 years in various fields akin to operational administration, knowledge analytics and knowledge expertise, Manu will construct capabilities and scale up Max Life’s ‘Fulfilment Group’ to design a robust, digital oriented and customer-focused enterprise mannequin. He’s a invaluable addition to Max Life’s household and we sit up for aligning his potential to our progress technique.”
On his appointment, Manu Lavanya mentioned, “The position of Chief Operations Officer at Max Life offers me a novel alternative to convey collectively themes of digital transformation, operational excellence and high quality focus to ship world-class experiences for our prospects as they embark on their monetary safety journey. As well as, I consider that being at Max Life offers me an amazing platform to leverage my expertise of driving digital transformation globally to really affect the lives of thousands and thousands of consumers, by making them and their family members really feel protected. I’m elated to hitch Max Life and sit up for working with a group the place buyer centricity is on the coronary heart of all operations.”
Earlier than becoming a member of Max Life, Manu labored with Incedo because the International Chief Working Officer. Previous to Incedo, he was the Managing Director for Brillio Applied sciences, a worldwide digital companies start-up. He has additionally had lengthy stints with Cognizant and ITC in a number of management roles throughout manufacturing and Data Expertise industries.
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