CLEVELAND, Ohio – Even when the pandemic stripped away Quicken Loans’ elaborate workplace within the Higbee Constructing on Public Sq., workers nonetheless raved concerning the workplace tradition.
The corporate ordered dinner for workers at residence and despatched provides to make working from residence simpler. Every worker received a free break day to calm down — and a small bonus to indicate appreciation.
However what workers say drives them to remain at Quicken, ranked the No. 1 massive firm in cleveland.com’s and the Plain Sellers 2020 Prime Workplaces is the chance to make a distinction.
For the 2020 Prime Workplaces checklist, cleveland.com and the Plain Supplier have compiled a document 175 Northeast Ohio employers, based mostly on worker surveys. And we’ve targeted on their responses and variations to the coronavirus pandemic.
“We have been calling everyone in our service category, saying ‘Your mortgage is due for an upgrade,’” Emily Ernst, a senior banker, mentioned. “We want to ensure that our client’s money is working as smart for them as they possibly can.”
Mortgage charges have fallen to a near-historic low through the pandemic, and Quicken Loans’ greater than 400 Cleveland workers – primarily bankers – are sharing that chance.
Although workers come from completely different backgrounds, a standard thread is that they joined Quicken to make a distinction locally. The corporate helps that aim by creating requirements that drive people’ work from the very starting.
These are known as “-isms,” key tenants of the corporate’s tradition. Some embody “yes before no,” “every client, every time,” and “we’ll figure it out,” significantly key through the pandemic.
Prince Ogbogu has labored for Quicken for the previous 11 years. Now what the corporate calls a “Triple Crown Banker,” he transferred into mortgages after shopping for and renting actual property. He, and different workers, mentioned the corporate supported them by way of the method of getting licensed.
And, he mentioned though the workplace is closed, with its gaming methods and pool tables, there have been different methods the corporate connects with purchasers – a Zoom karaoke contest being certainly one of them.
As workers progress by way of the corporate, there’s extra flexibility. Earlier than the pandemic, some bankers had the choice to do business from home a number of instances per week.
Kory Witt, a Triple Crown banker who has spent 10 half of years with the corporate, mentioned he enjoys the work-life steadiness Quicken presents as a result of it permits him to spend extra time together with his children. There’s profession flexibility as effectively; there have been alternatives for Witt to transition into completely different roles on the firm, however he opted to remain in banking as a result of that’s what he preferred to do.
“You can choose your own path,” he mentioned.
Ogbogu mentioned although there’s loads of enjoyable within the workplace, his time with Quicken has formed him right into a extra detail-oriented, organized particular person with the power to speak to anybody.
“If you work hard and you do the right thing, this is a company that will take great care of you,” he mentioned.