Al Rayan Financial institution has introduced in the present day that on account of suggestions its clients now have longer to enroll to its new banking app to make sure an uninterrupted service.
The challenger financial institution got here underneath criticism when it initially gave clients lower than every week’s discover to enroll to or register for the new banking app. Al Rayan Financial institution initially prolonged the enroll deadline to four March, nonetheless in the present day it has introduced that clients now have till the 13 March to enroll to or register for the brand new app.
A spokesperson for Al Rayan Financial institution mentioned: “Following suggestions from our clients, we’ve prolonged the time to register for the brand new app or a tough token machine till 13 March. Clients will nonetheless have the ability to register for the brand new app any time after 13 March and all of their banking preparations – together with their account quantity, kind code and any standing orders or Direct Debits they’ve arrange – will stay the identical, however they won’t be able to view accounts on-line after 13 March till they’ve registered for the brand new app or laborious token machine.
“Now we have additionally put additional measures in place to assist clients registering for the brand new cell banking service This consists of rising our contact centre employees additional and introducing a name again facility for purchasers to request for us to contact them. Now we have contacted our clients in the present day to replace them of this.”