Al Rayan Financial institution is extending the deadline to register for its new on-line banking app from four March 2020 to 13 March 2020.
The challenger financial institution knowledgeable clients that it might be shutting down its on-line banking service from 26 February 2020.
Prospects wishing to proceed banking digitally will solely find a way to take action by the Al Rayan banking app.
The app requires at least model 12 (iOS) or model 8 (Android) to work.
Al Rayan is a Sharia-compliant financial institution which presents present accounts and financial savings accounts.
What occurs to current clients?
Present clients might want to register for the Al Rayan banking app by 13 March 2020.
It will likely be attainable to enroll after this date however clients might expertise an interrupted service by doing so.
Present clients who would not have a appropriate smartphone will be capable of proceed accessing their accounts by a free laborious token machine by way of a desktop pc.
To search out out in case you are eligible for a tough token machine, you may must contact Al Rayan by way of cellphone on 0808 301 6320.
Al Rayan will stroll eligible clients by the method over the cellphone and in written communication.
What occurs to new clients?
New clients is not going to be eligible for a tough token machine.
Which means that they must have a appropriate smartphone to financial institution digitally.
Each new and current clients will be capable of handle their accounts in department, by way of put up or utilizing phone banking.
What does Al Rayan say?
Al Rayan prolonged the deadline following suggestions from clients about its choice to change off on-line banking companies.
A spokesperson from Al Rayan financial institution says: “Following suggestions from our clients, we’ve prolonged the time to register for the brand new app or a tough token machine till 13th March.
“Prospects will nonetheless be capable of register for the brand new app any time after 13 March and all of their banking preparations – together with their account quantity, type code and any standing orders or Direct Debits they’ve arrange – will stay the identical, however they will be unable to view accounts on-line after 13 March till they’ve registered for the brand new app or laborious token machine.
“Now we have additionally put additional measures in place to assist clients registering for the brand new cell banking service.
This consists of rising our contact centre employees additional and introducing a name again facility for patrons to request for us to contact them.
Now we have contacted our clients to replace them of this.”