Previous Nationwide Financial institution is briefly altering its service mannequin to banking by appointment and drive-thru in response to the COVID-19 outbreak.
Beginning Friday, the Evansville, Indiana-based financial institution with a big West Michigan presence shifted to a brand new service supply mannequin of appointment, drive-thru and on-line transactions.
“Because the coronavirus state of affairs has developed, we’ve realized that taking severe precautions now could also be one of the best ways to assist our purchasers, colleagues and communities keep secure,” stated Jim Ryan, ONB chair and CEO. “That’s why we’re making these vital however short-term modifications at our banking facilities.”
ONB will see purchasers in its banking facilities by appointment solely between 9 a.m. and three p.m. native time.
The brand new mannequin will enable ONB crew members to wash and disinfect surfaces after every appointment.
Appointments through the first hour of every day will likely be reserved for purchasers 60 or older, or these deemed high-risk.
ONB purchasers should schedule an appointment for withdrawals of $2,000 or extra, mortgage functions, secure deposit field entry requests and disputes.
Clients ought to name their banking heart to schedule an appointment. Places and cellphone numbers will be discovered at oldnational.com/areas.
Drive-thru banking will stay open in any respect areas and hours won’t change.
Most ONB banking transactions will be accomplished within the drive-thru, together with examine deposits, customary withdrawals, invoice funds and transfers.
Purchasers can also full many banking transactions at oldnational.com and on the ONB cellular app.