Banks are actually required to present discover three months forward of shutting bodily branches and should supply offline providers equal to these out there on-line, in keeping with new guidelines from the Monetary Companies Fee (FSC), designed to assist senior residents marginalized by digitization and complex funding merchandise.
Along with the three-month discover interval for department closing, Korea Put up branches will likely be introduced into service to supply monetary providers, in order that extra bodily places can be found to those that would favor to bank the old school method, in keeping with an initiative introduced Sunday by the regulator.
The FSC can also be requesting banks to develop separate cellular apps geared up with options and capabilities designed for these over 65, together with bigger fonts, audio assistants and fast hyperlinks to providers steadily utilized by seniors. The FSC will publish related tips for builders on the banks.
Aged folks have a tough time accessing monetary merchandise which are being closely promoted on-line and by way of apps, similar to aggressive deposit and credit score merchandise. In response to the FSC, customers over 65 solely use on-line banking for easy providers, like transfers.
Solely 7 % in that demographic deposit cash and 12.four % took out credit score loans on-line. That is far beneath the typical charge, which was 74.four % for deposits and 58.eight % for credit score loans.
Banks will now not be permitted to pay attention advantages on-line. The FSC suggested monetary establishments to provide you with merchandise for the aged that supply equal advantages, similar to premium charges and charge deductions, when purchased via offline branches.
Measures to forestall banks from discriminating in opposition to the aged will likely be drafted into a brand new regulation.
Monetary establishments that mis-sell funding merchandise will face extreme punishments. The FSC plans to observe a zero-tolerance rule in opposition to such acts and develop a system the place clients can report them to the police and monetary regulators. This comes after 48.four % of buyers that suffered losses from the mis-sold derivative-linked-funds just lately had been aged over 60.
“In an period of low-interest charges and elevated life expectancy, there’s a rising curiosity among the many aged for high-risk funding merchandise, which additionally will increase dangers of misselling,” the FSC defined in a press release.
The regulator will compel banks to revamp funding statements incorporating simpler language and infographics. Punishments will likely be strengthened for banks and brokerages that don’t present sufficient info on funding merchandise to aged clients.
BY KANG JAE-EUN [[email protected]]