In accordance with BBVA USA Head of Retail Larry Franco, this measure, along with others taken by the financial institution in latest days, is a method it’s fulfilling its tasks to clients, workers and communities in these unprecedented occasions.
Franco: “These proactive measures permit us to satisfy our dedication whereas additionally defending our workers’ well being and well-being.”
“Placing the shopper first has all the time been one among our guiding values as a worldwide group,” he stated. “How we ship on that promise in these unsure occasions could look a bit totally different at the moment than it did a couple of weeks in the past, however these proactive measures permit us to satisfy our dedication whereas additionally defending our workers’ well being and well-being. This technique additionally allows us to supply very important companies in 94 p.c of our branches, whereas working safely and responsibly.”
Efficient March 20 the vast majority of BBVA USA branches will transfer to drive-thru solely, whereas some areas with out drive-thrus or in shut proximity to branches with energetic drive-thrus will likely be closed. 5 p.c of branches will function with restricted foyer hours three days per week. These are branches with out a drive-thru and are situated greater than 10 miles from the following closest BBVA location. Beginning March 21, all branches will likely be closed on Saturdays till additional discover.
Franco: “Our values dictate that we help one another as one group, we predict huge and we assist our clients within the methods we’re in a position.”
“These are extraordinary occasions, however we really feel assured that in taking this measure we’re doing the precise factor for our clients, workers and group,” Franco stated. “Our values dictate that we help one another as one group, we predict huge and we assist our clients within the methods we’re in a position. This modification underscores every of these and permits for continuity of enterprise.”
To schedule a foyer appointment, clients ought to name the banking heart’s cellphone quantity obtainable on BBVAUSA.com. Prospects can test the standing and hours of our department community right here for the newest availability info.
BBVA continues to suggest that clients keep dwelling and use On-line Banking and the financial institution’s award-winning Cell Banking app as one of the best options for his or her banking wants. Be taught extra about BBVA Cell Banking with this video. Prospects with questions can contact On-line and Cell Banking Buyer Service at 1-800-273-1057.
Earlier this week, BBVA USA additionally introduced particular gives for patrons impacted by COVID-19, together with:
- Deferred and extension funds on present shopper and small enterprise loans and bank cards
- Waived and refunded ATM charges
- Penalty-free CD withdrawals, for CDs opened previous to March 1
For questions on accounts and to talk with a phone banking agent, clients can contact 844-BBVA-USA. For questions on mortgage deferrals and extensions, clients can contact 844-222-3862. BBVA USA representatives will likely be obtainable 8AM – 6PM CDT, Monday via Friday. Extra info on the particular help bundle could be discovered right here.
Because the state of affairs with COVID-19 evolves, the financial institution continues to work with its essential response groups, suppliers and distributors, to keep away from interruption to financial institution operations and to proceed offering service to its clients.
Prospects can keep updated by utilizing BBVA USA’s COVID-19 on-line useful resource, right here.