STATEN ISLAND, N.Y. — Two Capital One branches on Staten Island will probably be shuttering in October because of the modifications in banking habits by shoppers, an organization spokesperson mentioned.
The bank branches at 386 Forest Ave., West Brighton, and at 2083 Hylan Blvd., Grant Metropolis, are scheduled to shut on Oct. 22, 2020, in line with a spokesperson for Capital One.
“Customer preferences and how they manage their money and interact with banks are changing. The banking industry’s delivery model is being re-shaped in response to customer demand, and Capital One is also evolving to address that need,” mentioned the spokesperson.
The corporate mentioned it more and more connects with its shoppers by means of quite a lot of digital choices.
“Our customers are increasingly engaging with us digitally. We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc.,” mentioned the spokesperson.
“However, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. We do too. Our goal is to deliver a compelling and optimal customer experience across all channels, not just one. Branches are being re-shaped throughout the industry to meet customer demand for more simple, convenient and online services. We too are adapting our delivery model, balancing digital and in-person options to align with customer behavior,” added the spokesperson.
The corporate couldn’t say what alternate in-person banking choices will probably be accessible for the soon-to-be-closed Capital One department clients.
“We recognize the importance of ensuring that the evolution of banking doesn’t inadvertently leave someone behind. We believe that digital products and tools can provide a more tailored, personal and accessible service for customers – and will ultimately increase access – and we will continue to focus on bridging digital and other barriers to ensure everyone has access to the banking system,” mentioned the spokesperson.
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