Right now CIBC (CM) (CM) introduced it is going to be implementing new proactive, precautionary measures to assist public well being efforts to handle the unfold and flatten the curve of COVID-19 whereas persevering with to offer full banking companies to Canadians, and shield each purchasers and staff members on this evolving scenario.
“Because the COVID-19 scenario continues to evolve we’re taking proactive, precautionary motion to proceed serving our purchasers whereas defending the well being and security of our purchasers, staff members and the communities we serve,” stated Laura Dottori-Attanasio , Senior Govt Vice-President, Private and Enterprise Banking, CIBC. “We stay prepared to assist purchasers with their banking wants and we’re proud to assist our purchasers and our neighborhood as we work by the present scenario collectively.”
The next measures are being introduced at this time:
- We’re dedicated to assembly the banking wants of our purchasers on this difficult interval, and we’ll proceed to function our banking centres with some modifications in service. Efficient Wednesday, March 18 th, 816 of our areas will stay open however function underneath modified hours, and we’ll briefly shut roughly 206 of our banking centres that don’t at present supply over-the-counter money and banking companies to purchasers. In any respect of our banking centres, we’re persevering with our each day cleansing procedures. As well as, all of our CIBC ATMs, on-line banking, cell banking and phone banking companies stay obtainable 24/7 to offer a excessive degree of service to our purchasers. An entire checklist of banking centre areas and hours will likely be obtainable on CIBC.com on Wednesday, March 18 .We wish to thank our staff for persevering with to offer glorious service and recommendation to our purchasers throughout these unprecedented instances. Whereas they deal with our purchasers, we’re caring for them by making certain that any worker affected by these non permanent service modifications will proceed to obtain full pay.
- Recognizing the monetary challenges that the present scenario is creating for some people and households together with enterprise homeowners, we’re introducing help for purchasers impacted by job loss or different circumstances. Purchasers in monetary hardship can contact their CIBC Advisor or name 1-877-454-9030 to debate choices to enhance their money stream over the quick time period by reviewing their cost obligations. We now have doubled our staffing ranges to deal with shopper inquiries and the elevated volumes we’re at present receiving and anticipate to obtain as this case evolves.
- We enacted a work from home strategy for a lot of workers in non client-facing roles throughout our financial institution yesterday. This permits many staff members to stay productive at dwelling, decreasing the variety of folks commuting each day whereas staying centered on supporting purchasers.
- To assist our neighborhood, we’re contributing $100,000 to the World Well being Group, and $650,000 to native Canadian charities to make sure that the very important work accomplished by these organizations continues throughout this difficult interval.
“I am extremely happy with our how our staff has come collectively to assist our purchasers throughout this unprecedented interval. We’ll proceed to fulfill the wants of our purchasers, deal with our staff, and be an energetic supporter of our communities,” added Ms. Dottori-Attanasio.
CIBC is a number one Canadian-based international monetary establishment with 10 million private banking, enterprise, public sector and institutional purchasers. Throughout Private and Enterprise Banking, Industrial Banking and Wealth Administration, and Capital Markets companies, CIBC presents a full vary of recommendation, options and companies by its main digital banking community, and areas throughout Canada, in the US and around the globe. Ongoing information releases and extra details about CIBC may be discovered at www.cibc.com/en/about-cibc/media-centre.html.