Dubai, United Arab Emirates – Payroll options supplier Edenred at the moment introduced the launch of its revamped cell banking utility, C3Pay, with the goal to supply its cardholders a seamless and streamlined digital banking expertise. The brand new options improve safety to ensure that its customers to take full management of their monetary well being throughout this unprecedented time.
In response to an announcement from the Federal Bureau of Investigation, the usage of cell banking has elevated by 50% to this point this yr, and we’re persevering with to seeing a rise because the pandemic expands. One other survey by Ondo cited a rise in contactless funds with 30% of customers trialling this function for the primary time because the pandemic. Furthermore, 70% of those identical customers shared their choice to proceed to make use of contactless options even after the pandemic.
Anouar Bourakkadi Idrissi, CEO of Edenred UAE commented, ” Now we have seen a pointy uptake in cell banking within the first half of the yr, partly because of the disruption brought on by COVID-19. At Edenred UAE, we imagine digital banking is essential to empower staff by offering them with seamless entry to their funds. We provide our cardholders a protected and safe platform to conduct their on-line transactions and defend our customers by promptly speaking security pointers in-app, by e-mail and thru SMS. We made vital enhancements primarily based on direct suggestions acquired from our clients, addressing their priorities, challenges, and limitations”.
The penetration of smartphone has grown from 73.8% in 2016 to 96% in 2019 (even within the unbanked section). Through the stay-at-home public well being emergency, thousands and thousands of shoppers flocked to digital banking to transact from the consolation of their properties and C3Pay app supplied a easy digital fee expertise to its cardholders to remit cash house or for cell recharge. For the reason that outbreak of COVID-19, it’s changing into vital for the UAE companies to make sure monetary inclusion and digital onboarding for each the banked and unbanked inhabitants, mockingly greater than 60% of the UAE’s present working inhabitants, particularly in manufacturing, buying and selling, F&B and building, sits exterior the standard banking system.
“To add to the current challenges, an increase in the number of fraud cases has been observed during COVID-19. To help our users with this new challenge, we promptly introduced the ability to block cards instantly from the C3Pay app in the case of any unauthorized transactions or suspicion. Furthermore, the C3Pay mobile app enables users to recharge their phones, and complete money transfers without visiting a crowded area, to protect their best interest of their own safety and well-being. We’ve also addressed the need for customer services by launching a Whatsapp support channel, offering cardholders assurance that they have someone to reach out to should they require personal assistance in transferring money home” mentioned Bourakkadi Idrissi.
Edenred’s newest C3Pay cell app is obtainable for obtain on Google Play and App Retailer for all the present C3Pay cardholders. It contains a clear look, sturdy cell banking providers, enhancements to SMS alerts and notifications, the flexibility to report misplaced or stolen card, alternative of the present card and immediate cash transfers to different C3Pay accounts. These well timed options could make it simpler and safer for cardholders to bank, offering them with detailed info to make good selections in managing funds.
The new options of the cell app embody:
- A handy trying dashboard with the choice of switch cash, immediate cell recharge, SMS safety alerts, updates on COVID-19
- An in depth transaction historical past
- A simple choice to dam/unblock the cardboard or to request the alternative of the cardboard
- On the spot cash transfers between C3Pay cardholders
- Whatsapp assist channel for cash transfers queries
- Up to date exchange charges for worldwide cash transfers powered by RAKBANK
“The modern interface, feedback-oriented feature extensions and deploying the best in class security measures are just the beginning of our roadmap towards our customer’s financial goals and our priorities are aligned to deliver the best user experience to them. Innovation in consumer technology and the rise of fintech are not only driving the growth of electronic payments but changing the face of the financial services sector resulting in greater financial inclusion, which means a lot to us at Edenred. Delivering a seamless banking experience around the clock and enabling it at any convenient location for the end user is the goal for financial-technology applications,” added Bourakkadi Idrissi.
Edenred provides an progressive and easy payroll answer – C3Pay, which permits firms to conveniently course of salaries of staff via a safe company portal in compliance with WPS and in flip empower staff by offering them with a Mastercard linked to C3Pay cell app. The cell app permits each unbanked and underbanked individuals to regulate their funds and handle their cash higher by giving them entry to important digital options. As well as, the corporate additionally has a devoted WhatsApp assist quantity +971588762762 to help clients with cash switch associated question.
Edenred presently serves greater than 6,000 firms, over 10 banks, 35 monetary establishments, and over two million cardholders.
To study extra about Edenred’s choices, go to https://edenred.ae/
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