FIRST Direct’s web site and app went down for 2 hours this afternoon, leaving clients unable to entry their cash.
Pissed off First Direct customers have been taking to Twitter right now to complain to the bank.
Clients had been greeted with the next message when attempting to log in to their on-line banking account.
The message reads: “It is us, not you. Sorry.
“One thing’s not proper with our system – please strive once more later or name buyer companies on 03 456 100 100 and quote error code FD890T.”
Clients say they’re having hassle accessing each the First Direct app and web site.
Complaining to the bank, one buyer mentioned: “Hello First Direct are you having tech points? Can’t go surfing through app or on-line banking.”
One other mentioned: “Is there an issue with the cellular app? Getting ‘sorry there seems to be an issue’ previous to login.”
A 3rd tweeted: “Undoubtedly a problem with the app – one thing went fallacious message even after restarting and doesn’t seem like I’m the one one.”
First Direct, which is division of HSBC UK Bank Plc, has been replying to some clients on Twitter, saying it’s conscious of a problem.
The bank replied to at least one individual, saying: “I am very sorry, however sure, we’re conscious of this subject presently affecting our digital channels, we’re engaged on it as a precedence, and we’ll be again up and working quickly.
“For any pressing banking queries, please name us on 03 456 100 100.”
Outage tracker DownDetector confirmed the issue began shortly after 12pm – nonetheless, First Direct says the difficulty did not begin till simply earlier than 3pm.
DownDetector additionally confirmed a excessive spike in complaints from clients in London, though this has but to be confirmed by First Direct.
First Direct is a phone and web primarily based banking service, which suggests it does not have any bodily branches.
Round 1.45million clients bank with First Direct.
A spokesperson for first direct mentioned: “For about two hours this afternoon we skilled some technical points that may have prevented clients logging on to first direct’s cellular and on-line banking.
“Phone banking was unaffected. We are actually totally again up and working, and wish to apologise for any inconvenience this may have brought about for purchasers.”
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Final month, TSB clients had been locked out of the bank’s web site and app down for 3 hours.
And in March, Lloyds and Halifax apps and web banking went down.
NatWest and RBS on-line banking and app went down on Black Friday leaving clients with out entry to cash.