FIRST Direct’s web site and app went down for 2 hours this afternoon, leaving clients unable to entry their cash.
Pissed off First Direct customers have been taking to Twitter immediately to complain to the bank.
Prospects have been greeted with the next message when making an attempt to log in to their on-line banking account.
The message reads: “It is us, not you. Sorry.
“One thing’s not proper with our system – please strive once more later or name buyer providers on 03 456 100 100 and quote error code FD890T.”
Prospects say they’re having bother accessing each the First Direct app and web site.
Complaining to the bank, one buyer mentioned: “Hello First Direct are you having tech points? Can’t go online by way of app or on-line banking.”
One other mentioned: “Is there an issue with the cellular app? Getting ‘sorry there seems to be an issue’ previous to login.”
A 3rd tweeted: “Positively a problem with the app – one thing went mistaken message even after restarting and doesn’t appear like I’m the one one.”
First Direct, which is division of HSBC UK Bank Plc, has been replying to some clients on Twitter, saying it’s conscious of a problem.
The bank replied to at least one particular person, saying: “I am very sorry, however sure, we’re conscious of this concern at present affecting our digital channels, we’re engaged on it as a precedence, and we’ll be again up and working quickly.
“For any pressing banking queries, please name us on 03 456 100 100.”
Outage tracker DownDetector confirmed the issue began shortly after 12pm – nonetheless, First Direct says the problem did not begin till simply earlier than 3pm.
DownDetector additionally confirmed a excessive spike in complaints from clients in London, though this has but to be confirmed by First Direct.
First Direct is a phone and web based mostly banking service, which implies it would not have any bodily branches.
Round 1.45million clients bank with First Direct.
A spokesperson for first direct mentioned: “For about two hours this afternoon we skilled some technical points that may have prevented clients logging on to first direct’s cellular and on-line banking.
“Phone banking was unaffected. We at the moment are absolutely again up and working, and want to apologise for any inconvenience this may have brought on for patrons.”
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Final month, TSB clients have been locked out of the bank’s web site and app down for 3 hours.
And in March, Lloyds and Halifax apps and web banking went down.
NatWest and RBS on-line banking and app went down on Black Friday leaving clients with out entry to cash.