Listed here are frequently-asked questions for Financial institution Negara Malaysia (BNM)
Q: What are the monetary providers included in “important providers”?
A: The monetary providers deemed important providers throughout Motion Management Order (MCO) are as follows:
– Self-service terminals akin to ATMs; and money, cheque, and coin deposit machines will probably be operational at accessible places. Nonetheless, working hours in any respect self-service terminals will probably be restricted from 7am to 10pm day by day in the course of the MCO interval
– On-line banking, particularly digital banking, cell banking, fee card providers and cheque processing providers will probably be totally operational.
– Cash altering and remittance providers will probably be accessible at financial institution branches.
– Processing and dealing with of insurance coverage and takaful claims, assure letter issuance and annual renewal of insurance coverage and takaful insurance policies.
E-payment suppliers are additionally thought of as offering important providers as they fall underneath the e-commerce class, as permitted by the Nationwide Safety Council (NSC)
Though all suppliers of those important providers are allowed to offer restricted counter service throughout MCO, BNM strongly encourages using digital channels and keep away from pointless journeys to the branches or premises of service suppliers for personal security and well being
Q: Will all monetary service suppliers be closed throughout MCO, or enterprise as standard?
A: Enterprise is just not as standard throughout MCO to make sure social distancing measures are being noticed and for the security and well being of shoppers and staff of economic service suppliers.
Important monetary service suppliers which have been allowed to function throughout this era are banks, improvement monetary establishments, and insurance coverage and takaful firms. Nonetheless, anticipate some disruptions and delays in regular department operations to make sure efficient buyer containment.
Some branches could also be closed, whereas people who open could have restricted counters in operation in addition to diminished working hours.
Nonetheless, all standard banking transactions can nonetheless be performed through on-line or cell banking. Should you don’t have an internet account, you possibly can nonetheless withdraw and deposit money, make fund transfers or pay payments at self-service terminals; ATMs and money deposit machines.
Ought to it’s worthwhile to go to the financial institution or insurance coverage firm, please verify their web sites first, to substantiate which branches are open or you possibly can name their customer support hotlines.
Q: Is my account nonetheless accessible?
A: Sure, and you’ll entry your checking account as standard through cell or on-line banking and self-service terminals.
Counter providers are nonetheless accessible in the course of the interval however on a restricted foundation. Do you have to want counter providers, please verify your respective financial institution’s web site or name their customer support hotline to substantiate which branches are open and what providers can be found.
Q: Will ATMs run out money and any modifications to their operation hours?
A: BNM and all banks have established the mandatory infrastructure to make sure that ATMs nationwide have enough money inventory to fulfill the wants of households and companies throughout this MCO interval.
Please learn that the working hours at ATMs will probably be restricted to between 7am and 10pm day by day.
Q: Will I nonetheless be capable of use my e-wallets and e-accounts?
A: Sure, all e-payment suppliers will probably be in operation throughout MCO and no restriction on transactions and acceptance providers.
Q: I’m a service provider/vendor. Will e-payment acceptance providers akin to POS terminals, QR code fee, and e-commerce funds nonetheless be operational?
A: e-payment suppliers are included in important providers as permitted by NSC.
Q: I have to remit some cash to my baby, who’s finding out abroad, nevertheless, all cash changers and remittance service suppliers are closed. What ought to I do?
A: Please verify web sites or contact banks’ customer support hotlines to verify which branches that supply money-changing or remittance providers throughout MCO interval.
Whereas non-bank cash changers and remittance suppliers are usually not allowed to function, a few of them are providing on-line providers.
Please seek advice from BNM’s web site at www.bnm.gov.my/msb, the MSB Advisor app or respective suppliers’ web sites for extra data.
Q: My financial institution department is closed, what ought to I do?
A: Please verify your respective financial institution’s web site or contact its customer support hotline to seek out out which branches are open throughout this era.
Please seek advice from Query 2 and 3.
Q: I’m dealing with monetary difficulties and fear that I could not be capable of pay my month-to-month bank card or mortgage installment. What ought to I do?
A: All banks and improvement monetary establishments are prepared to offer restructuring and reschedule the amenities to debtors dealing with monetary difficulties as a consequence of Covid-19.
Contact your financial institution officer through telephone or e-mail to debate methods they might help you to restructure or reschedule your mortgage compensation throughout this tough time.
Q: I’ve medical insurance coverage and in want pressing medical remedy. How can I get the assure letter and which insurance coverage and takaful operators are in operation throughout this MCO interval?
A: Please see the reply to Query 1 and 2
Q: I used to be concerned in a automobile accident. Are workshops nonetheless open and whom ought to I notify to make claims on my motor coverage?
A: Please see the reply to Query 1 and likewise, the NSC has permitted towing providers and workshops, that are non-essential providers, to function throughout MCO interval.
Q: I’m working with a financial institution/insurance coverage firm. Do I nonetheless have to return to work throughout MCO interval?
A: In keeping with the rules and advisories issued by the Federal Authorities, solely these concerned in offering important monetary and significant providers who need to work.
All workers in non-critical capabilities ought to work at home.
Employees that in vital capabilities are additionally inspired to work at home, ought to employers develop distant entry work capabilities.
Q: Is BNM nonetheless working throughout MCO interval and the way do I get in contact with its officers?
A: Sure, BNM continues to be working throughout MCO interval. Nonetheless, consistent with MCO’s necessities, all front-line providers together with BNMLINK for patrons have been suspended from March 18 to 31.
In keeping with BNM’s Enterprise Continuity Plan, all vital departments have break up their operations, whereas non-critical division workers are working from house.
The transfer is to make sure no disruptions to BNM’s core capabilities throughout this era.
The general public can contact BNM through www.bnm.gov.my for additional updates; eLINK (telelink.bnm.gov.my) and BNMTELELINK (1-300-88-5465) from Monday to Friday (9am to 5pm).