Hay – a cloud-based monetary providers agency headquartered in Sydney – has efficiently developed a strong transactional infrastructure that permits fast and seamless customer support.
Nestled within the cloud FInTech area, Hay is a mobile-first cash platform that enables clients to open a bank account in lower than 5 minutes, full with a Visa card for funds. Companies are supplied by way of the Hay app, the place clients could make and observe their funds, monitor spending, and handle budgets.
The app’s performance, mixed with Hay’s seamless customer support, is all made potential by a complete digital transaction answer, developed by Appian and carried out by convedo. The 2 corporations had been introduced on board early this 12 months by Hay’s Chief Know-how Officer Jason Latham.
Latham wished an infrastructure that will not solely allow speedy customer support, however would additionally maintain tempo with the fixed evolution in Hay’s design and options. The sub-five-minute time to open an account was essential key differentiator, whereas automated back-end processing, safety & compliance mechanisms, and a mobile-friendly agile infrastructure had been all central calls for.
Appian’s low code capabilities and workflow automation are properly suited to these functions, though correct implementation is essential. That is the place convedo stepped in. The UK-headquartered digital consulting agency affords enterprise transformation and digitalisation providers to shoppers throughout the globe. Enterprise course of administration and automation are amongst convedo’s specialties, making it properly suited to the job.
As implementation accomplice, convedo helped Hay work by way of varied iterations of the answer till the pair arrived at simply the precise system. Buyer information had been centralised, placing all related info in a single place for entry at a second’s discover. Transaction processing and case administration had been automated.
Buyer info was delivered to operators’ fingertips utilizing convedo’s experience in course of consulting, whereas all this information was made safe and fraud-proof utilizing Featurespace fraud prevention expertise. In keeping with Latham, the resultant product is the precise match for Hay.
“Hay aims to deliver a world-class banking experience to its customers which required a world class app and a world class back-office. Convedo has helped create a “single pane of glass” to cowl transactional banking and fraud, utilizing Appian, to help,” he stated.
David Curry, Hay’s Chief Operations Officer added, “A truly digital banking experience for our customers would count for little if we are unable to service our customers’ needs and operational issues with the same level of transparency and efficiency. The implementation of Appian with convedo has allowed us to build the foundations to do this both now and as we grow and scale up.”
Hay now competes in an more and more aggressive FinTech panorama throughout Australia, the place customers are regularly warming to FinTech options. The funds phase is the place most FinTechs are at present difficult Australia’s struggling incumbent banks, and Hay’s mixture of information analytics and speedy customer support makes it a powerful contender.