The job happening alongside Highland Avenue, in which later on among the state’s most trusted financial institutions will launch its own brand new, innovative place, is recognizable to anyone traveling through or in the Queen City.
However, for Areas Bank River Region Market Executive Arthur DuCote, the brand new Selma division will be a whole lot more than a location for opening checking account or non-refundable.
“The branch will immediately become of Regions’ most modern locations in the state,” DuCote explained. “It will feature a design that’s built for the needs of today’s customers.”
One switch is going to be the conclusion of this dreaded teller line.
“No longer will people have to wait in a traditional teller line,” DuCote explained. “Rather, they will be greeted personally upon walking in and all personnel in the facility will be trained to work with customers in a one-on-one manner to help them identify their financial goals and develop plans to reach them.”
While DuCote noted that the new Selma division will continue to offer the very same functions as any bank, he stated that Regions is embracing a more hands-on strategy to banking by learning about clients’ financial requirements and supplying “comprehensive solutions” to help fulfill those requirements.
“Banking is about more than opening accounts or issuing loans,” DuCote explained. “Sure, we’ll offer those kinds of solutions, as always, but our attention at Regions is on working with individuals in a customized fashion, listening to their own complete financial requirements and offering comprehensive solutions to fulfill those requirements. We anticipate providing this kind of consultative service in the brand new Selma location.”
The path to building a new Areas division in Selma is just one missing mile mark, based on DuCote, who stated the bank is continuously evaluating its branch network and appearing at each community and the requirements of its clients.
“We study the current demand, customer traffic, the use of technology and more and we look ahead to the type of branch that can meet the needs of people and businesses, not only today but also in the future,” DuCote explained. “With the advent of technology, banking has changed.”
And this technologies will play a important part in the new division, which will comprise Regions’ Video Banking ATM support, based on Regions Consumer Banking Manager Jeff Smith.
“Through a Regions Video Banking ATM, customers can choose standard ATM service or they can connect with a Regions Video Banker through two-way video there on the machine,” Smith stated. “Regions Video Bankers can answer customers’ questions, provide account maintenance, process transactions and more.”
Video Bankers will soon be accessible in the brand new Areas weekdays from 7 a.m. till 8 p.m., Saturdays from 8 a.m. till 5 Saturdays and Saturdays from 11 a.m. till 5 p.m.
Past the movie shareholders, however, Smith said the company hasn’t yet finalized its staffing programs for the brand new Selma branch.
“It’s still a little too soon to give complete team details given that we’re five or six months away from opening,” Smith stated. “But you can count on Regions to continue offering localized service from people who know Selma and the needs of our customers.”
Based on DuCote, the new branch ought to be opened from the end of the year or the first of next year, regardless of the slowdowns brought on by the raging COVID-19 pandemic.
“Our teams have really pulled together and kept things moving forward,” Smith stated. “Yes, there have been some construction projects throughout our footprint that have taken a little longer to complete, but the commitment remains the same.”
Smith mentioned that, for the very first time, branch services were restricted to drive-through support and appointment-only in-office support.
“Our banking teams, from Selma to Demopolis and throughout the state, have really pulled together and kept services moving for our customers,” Smith stated. “And our digital teams have stepped up as well, with enhancements to our online and mobile banking, which were already in the works, which are seeing increased demand amid the pandemic.”
While Spots will clearly continue to function as a Regional bank, DuCote envisions its role as larger than this, saying he expects to see that the bank “serve as not only a source of financial transactions but also as a source of financial advice, guidance and education.”
“Whether someone is just beginning a banking relationship or whether someone is planning their next step financially, we have solutions to help. We’re invested in the success of this community.”
The banks has stepped up to the neighborhood, providing financial aid for a job at Arsenal Place and acting as a host for Salute Selma.
“We believe in promoting more inclusive prosperity in the communities we serve,” DuCote explained.
DuCote noted that “financial wellness is one of Regions’ top priorities for community engagement,” especially as it strikes a new branch at a region with a number of the state’s highest rates of poverty and unemployment.
Based on DuCote, financial instruction will probably be “free and accessible to all” through Areas’ site or one third consultation and chances to create savings and use credit wisely will soon be offered via the bank’s Areas Now Banking application, which doesn’t always need an account.
“Regions Bank is committed to Selma and we are grateful for the longtime customers who have trusted us with their business over the years,” DuCote explained. “We look forward to building on that legacy of service.”