For the previous few days, Nigerians have lamented the poor on-line banking providers skilled whilst Sallah commences.
Identical to throughout each different vacation, a number of transactions happen, starting from switch of cash to family, cost for purchasing and even withdrawal to have cash at hand.
However there have been complaints from prospects of assorted business banks on the effort they undergo accessing banking providers particularly by means of USSD codes, Cellular apps, and even Level of Sale System (PoS).
Because the creation of smartphones, a number of Nigerians have made cell app banking their most well-liked on-line digital platform for making monetary transactions.
Asides from the complaints lodged by customers on varied banking platforms and on official Twitter handles of some banks, some bank customers spoke with PREMIUM TIMES.
Olamide Ishola, a retailer proprietor in Lagos, defined how annoyed cost has been for her over the week.
She stated her First Bank POS machine declines cost and debits the account house owners whereas transfers executed by means of cell app and USSD code not often get to her account on time.
“Generally, for some days now this is what we have been facing, coupled with the Ileya festival. I still have pending N72,000 from different customers since yesterday and the customers were debited but I have not been credited,” she stated.
Additionally, a designer in Ibadan, Olatunji Harry, stated he was “really frustrated yesterday when he could not access his Stanbic IBTC mobile banking app and POS kept declining his ATM card”.
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“Somebody on the mechanic workshop stated I used to be dealing with issue in accessing my app as a result of I’ve not upgraded the app, he suggested I did. After improve, I used to be nonetheless unable to entry it, it stored loading and even the POS I attempted to make use of debited me whereas declining me.
“The only people that were able to get cash from the POS were the ones that were able to transfer to the agent’s account. ATM/POS was completely useless,” he stated.
Deborah Ejemeka narrated how she was additionally debited twice with out the opposite social gathering being credited on Wednesday.
“I ordered for food and they brought it with POS. My GTB ATM card was declined thrice and I was debited twice and it has not been reversed. I also tried using the USSD code when my app refused to open, it kept giving me an error message,” she stated.
In the meantime, bank prospects have taken to their banks’ official twitter handles to lodge their varied complaints.
“I was debited yesterday trying to pay bills with my mobile app and the transaction wasn’t successful, I’m yet to be refunded, why?” a person tweeted at Entry Bank.
“This is not getting funny at all. I called severally yesterday and I was told the compliance officer needs to reply a particular mail. I need quick action this morning do I can purchase and deliver the car to the owner please for God’s sake… Haba what kind of bank is this” one other tweeted at Polaris bank.
“Useless bank ever. Complained about my unsuccessful transaction that I was debited. U responded by telling me to provide my details which I did. Since then no word from u again.. Who does that? This is the most useless bank ever. 😡😡” tweeted at FCMB.
Feedback like these have been seen on the official twitter accounts of UBA, Ecobank, Zenith, Constancy, Normal Chartered, Sterling, Union, and Wema banks.
Makes an attempt made to get feedback from these banks by means of their official social media accounts have been unsuccessful as none of them replied.
Additionally, the spokespersons of the talked about banks all refused to select calls and reply to messages despatched to them on the matter.
Criticism Fee responds
Responding to PREMIUM TIMES, the Director, Surveillance & Enforcement, Federal Competitors and Client Safety Fee (FCCPC), Shamm Kolo, stated the fee is conscious of the problem.
He urged customers to be vigilant and report back to their service suppliers instantly they discover any ‘discrepancy’.
He suggested the affected customers to escalate the grievance to the fee, “using our mobile app on either Google or iOS App store if the service provider fails to act”.
“If we receive any complaint in that respect, we would handle it in line with our complaint redress protocol,” he stated. “So as to not put undue stress on on-line banking amenities, we just lately wrote to all banks within the nation, together with CBN, on the necessity to guarantee buyer consolation and satisfaction whereas complying with the PTF protocols and tips throughout this COVID-19 interval. Points raised in our correspondence included quick access to the bank for seamless transactions, the consolation of consumers whereas ready, enchancment in ATM providers with sufficient cash availability, and enchancment in on-line customer support.”
“Next week, we plan to engage CBN on the issue of closure of branches by many of the banks, thus forcing unacceptable clusters of consumers in the few branches that are open,” he stated.