KUCHING: OCBC Financial institution (Malaysia) Berhad (OCBC Financial institution), along with its Islamic banking subsidiary OCBC Al-Amin Financial institution Berhad (OCBC Al-Amin), has revised its department banking working hours to between 10am and 3pm, Monday to Friday, till the Motion Management Order (MCO) on March 31.
An OCBC assertion yesterday stated this was in keeping with the general public and employees security measures it had put in place and the decrease visitors quantity it was experiencing at branches.
All its automated teller machines (ATMs) and deposit machines can be operational for the revised hours of between 7am and 10pm.
OCBC Financial institution CEO Dato’ Ong Eng Bin stated he was happy that the specified impact of the MCO “is being step by step achieved with visitors at branches having already decreased to half up to now few days”.
“We’re additionally glad to see extra of our prospects choosing our on-line channels corresponding to cell banking and web banking within the security of their very own properties.
“The online impact of all of that is that we are actually capable of additional scale back staffing at our branches to maintain extra of our staff secure at house as effectively,” he stated.
OCBC prospects have been additionally urged to think about switching to on-line providers and benefit from the comfort of banking from house.
In response to Ong, many monetary transactions can simply be carried out digitally on cell banking or web banking platforms.
“For the comfort of our prospects, among the many providers that they will nonetheless entry with out coming to our banking halls are purposes for bank cards, financial institution accounts and altering of private particulars corresponding to mailing deal with and updating of cell quantity or electronic mail deal with. Our Cellphone Banking service can also be obtainable,” he stated.
Companies utilizing [email protected] web banking service however with out a transacting bundle (that allows prospects to transact remotely) could, till 30 April 2020, improve to this selection with out having their representatives come to the department.
“All they should do is fill out the Change Service Package deal type. Equally, these wishing to enroll in the [email protected] service could fill out the [email protected] Utility type.
“They simply must scan and ship the finished types, which can be found on our web site, to [email protected] or have them delivered to any OCBC department,” the assertion added.
For basic enquiries, prospects are suggested to name OCBC Financial institution’s contact centre at 03-8317 5000.