Prospects of Royal Financial institution of Scotland and Santander suffered the very best variety of IT meltdowns and safety breaches final yr, in accordance with information analysed by Cash.
The 2 giants every had 15 important operational and safety incidents involving web, cellular or phone banking that affected private accounts.
HSBC and First Direct reported 14 incidents, as did Virgin Cash, Clydesdale Financial institution and Yorkshire Financial institution — now a part of the identical group.
When taking a look at web banking alone, the Virgin Cash trio did worst, reporting 14 meltdowns final yr. NatWest and Santander had been joint second, every with 10 important points.
The very best efficiency was by two challenger banks, M&S Financial institution and Starling, which reported no critical incidents with web, cellular or phone providers throughout the yr. Of