Following the unfold of the brand new coronavirus COVID-19 worldwide, Oriental Financial institution has introduced the measures will probably be taking beginning at the moment for the well being and security of its clients and staff. Oriental urges their shoppers to make use of obtainable expertise to make banking transactions as an alternative of visiting the branches.
“Our shoppers and staff are our precedence, and because of this, we’re responsibly taking the required measures to ensure their security. The operations hours of our branches will probably be diminished, and we will probably be implementing guidelines that assist forestall the unfold of this virus,” mentioned José Rafael Fernández, president and CEO of Oriental.
Oriental branches will probably be open to the general public at 8:30 a.m. and shut at 1 p.m.; the drive-thru will probably be working from 8:30 a.m. till 5 p.m., Mondays by Fridays. On Saturdays, the department foyer and drive-thru will function from 9 a.m. to 1 p.m. To make sure the security of shoppers, entry to branches will probably be managed and guided by the staff. Antibacterial hand sanitizer will probably be provided to each buyer visiting the department.
Carried out final week, Oriental Financial institution has elevated the cleansing frequency in its branches and principal buildings. It has additionally elevated the variety of antibacterial merchandise obtainable within the frequent areas of every premises, together with the community of branches in Puerto Rico and the U.S. Virgin Islands. As a further preventative measure, the financial institution is offering a cleansing package and antibacterial merchandise to its branches’ staff together with academic supplies on prevention and preparedness.
Fernández affirms that “we encourage our clients to make the most of the comfort of utilizing the digital channels that we’ve obtainable to facilitate the administration of their accounts. Cellular Banking and On-line Banking options enable them to entry their financial institution accounts with out having contact with different individuals and subsequently scale back the opportunity of any contagion.”
Among the many various providers shoppers have at their disposal are:
- On-line Banking and Cellular Banking – Entry your accounts 24 hours a day, 7 days every week. Prospects can examine balances, make funds and switch funds.
- Money Administration – Business clients can entry their accounts 24 hours a day, 7 days every week, confirm balances, make funds, course of fund transfers, course of ACH transactions, and make deposits and collections remotely.
- Drive-thru Lanes on the Branches – If clients have to make a deposit, fee, or cash withdrawal, they will use this feature on Mondays through Fridays from 8:30 a.m. to five p.m., Saturdays 9 a.m. to 1 p.m. For updates on department hours and providers go to www.orientalbank.com.
- Cellphone Buyer Service Heart – This service middle operates 24 hours a day, 7 days every week, and clients can examine balances, make funds, switch funds between accounts, and confirm the standing of their transactions and paid checks.
o Prospects with accounts originating from the previous Scotiabank can name 787-766-4999, 24 hours a day, 7 days every week.
- Business Buyer Service Heart – Proceed to contact your relationship officer should you want help for POS or Money Administration.
o Prospects can name 693-9741, from Eight a.m. to five p.m.
- Make Loans Funds On-line:
o Prospects with accounts originating from Scotiabank can achieve this by Internet Fee – this service means that you can make on-line funds for private loans, vehicles and automotive leases, even should you wouldn’t have a deposit account with Oriental Financial institution. Entry by www.orientalbank.com.