Oriental Bank accomplished the transition of all former Scotiabank accounts to the Oriental banking platform final weekend. This transition signifies that all accounts at the moment are below Oriental account numbers and never accessible by their former Scotiabank numbers. Different banking merchandise, equivalent to debit playing cards that offer entry to account funds, have additionally modified.
Oriental Bank assures its esteemed shoppers that their funds are secure and safe. We perceive that there’s frustration and apprehension in not having the ability to entry funds. It’s the precedence of each particular person within the bank’s group to help its shoppers in updating their person info which might enable instant entry to their accounts.
Whereas each effort was made to inform and inform prospects of the steps to be taken to entry their funds as soon as the conversion was full by means of mail supply, media alerts, social media notifications and outreach efforts. Sadly, all prospects didn’t obtain the required notifications. Oriental Bank acknowledges that this can be a disruption within the lives of its banking shoppers, and it’s working diligently to rectify the scenario.
Options have been recognized for shoppers who’ve the next points. Detailed info can also be out there on the web site at https://integration.orientalbank.com/usvi
Experiences of Zero Balances
At the start, all funds are secure. Prospects are usually not seeing their funds if they’re nonetheless accessing Scotiabank’s former banking service. They are going to have an prompt view of their account balances by activating their new Oriental on-line banking service at www.orientalbank.com/usvi and following the prompts to log in or join. (See particulars beneath below On-line Banking)
Activating Your Oriental Debit Card
Oriental MasterCard debit card prospects have been despatched a brand new card with a safety chip and contactless know-how adopted by a safe customized envelope with their new PIN quantity.
- Prospects who have acquired their Oriental MasterCard and their new PIN can activate it by making a fee or POS transaction utilizing their new card at any ATM with their new PIN or calling 866-622-6800. Prospects could have prompt entry to all account info and transactional exercise. The outdated PIN won’t work with the brand new card.
- Prospects who haven’t acquired their PIN by means of the mail — because of mail delays brought on by the pandemic or outdated addresses — are inspired to go to https://orientalbank.com/en/vi/contactus/ to request a callback or name Oriental Buyer Service at 1-800-981-5554.
- Prospects who haven’t acquired a debit card by means of the mail are inspired to name Oriental Buyer Service at 1-800-981-5554. Department appointments can be found as properly. To keep away from strains at a bank department, appointments may be scheduled on-line at https://orientalbank.com/en/vi/appointments/. Choose St. Thomas or St. Croix. Prospects age 65+ and first responders can be given particular consideration. For private security, guests are reminded to put on a masks and keep six ft of social distance when visiting the department.
Gaining Rapid Entry to Funds
The quickest approach for patrons to entry their funds is by activating their Oriental debit card. In the event that they haven’t but acquired the cardboard and wish instant funds, they may do the next:
- Write a verify utilizing their outdated Scotiabank checks for bills as regular. These checks will proceed to be accepted. Right now there isn’t a must order new Oriental checks.
- Register for the brand new Oriental On-line Banking and Cellular Banking providers utilizing the brand new Oriental credentials (username/password) to make funds or switch cash. (particulars beneath below On-line Banking)
- Withdraw funds within the department or drive-thru utilizing a counter slip or by writing a verify for “cash” utilizing a Scotiabank verify to Oriental.
Present On-line Banking prospects ought to have acquired a welcome letter with detailed login directions. If the shopper didn’t obtain the letter, they need to name Buyer Service at 1-800-981-5554. New On-line Banking customers ought to go to www.orientalbank.com/usvi, choose “Access your accounts,” then choose “Personal Banking” beneath “Oriental Access,” and observe the prompts to enroll.
To start out utilizing the cell banking app, customers should first enroll in On-line Banking. After having established a Consumer ID and password and having logged in for the primary time on a desktop laptop, they’ll then log in by means of the app which may be downloaded from the app retailer, deciding on the “Banca Movil Oriental” icon with the orange O on a white background. Oriental Bank encourages present on-line customers to delete the Oriental Caribbean cell banking app that seems with the Oriental O icon on a grey background to keep away from conflicts.
ACH payroll checks will routinely be deposited as earlier than the transition. The department routing numbers haven’t modified.
Direct debits linked to an individual’s outdated account quantity will proceed to be processed as normal. For brand spanking new direct debits, please use the brand new account quantity assigned within the letter acquired.