A pair who reside on the southern tip of the British mainland have needed to change financial institution as a result of they saved being locked out of their account after Santander refused to ship their safety codes by electronic mail or over a landline as a substitute of by textual content message.
Barbara Eaton, 79, a historic biographer, and her husband Tim, 80, a retired architect, reside at Lizard Level in Cornwall.
Lengthy-time clients of Santander, they’d been utilizing web banking with out issues, however difficulties arose when the financial institution responded to EU guidelines requiring further fraud safety.
As an additional layer of safety, the financial institution texts one-time passcodes to clients’ cellphones. These codes must be enter by way of web banking to authorise transactions.
Nevertheless, clients dwelling in components of the
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