Aligned to the ‘New Normal’ of social distancing and contactless transactions, RBL Bank, goes dwell with a number of Contactless banking initiatives, eliminating the necessity for bodily contact amidst these unprecedented instances of COVID-19.
The Bank is an elevated thrust on digital to supply new age amenities to its clients. It launched a bunch of attention-grabbing digital initiatives to make sure seamless, contactless and handy banking expertise. It offers a spread of providers on WhatsApp with real-time updates, together with info on account steadiness, bank cards, merchandise and even opening of latest digital account. The Bank additionally launched instantaneous digital bank account opening from wherever in India, with a very paperless onboarding, powered by Video KYC. Additionally it is providing a Digital debit card in its Cell app enabling contactless transactions with out the necessity for plastic playing cards.
Surinder Chawla, Head – Retail Liabilities and Wealth Administration, RBL Bank mentioned “Adoption of digital channels has grown by 98% during the year. Our digitally acquired savings account grew 4X during the lockdown period and we anticipate it to grow to 10X in the next quarter. We also expect the digital wave to continue as more customers realise the many benefits of banking on-the-go, especially given the need for safety and hygiene protocols in these times. We will continue our investment in technology and analytics to offer an enhanced service experience to our customers and also bring in more new age facilities.”
The Bank’s current initiative, its chatbot “RBL cares”, has responded to greater than 1 million buyer queries in a month within the lockdown interval. The Bank’s ‘MoBank’ app has been constantly rated above 4.5+ within the playstore, with distinctive options like Distant Wipe of the app in case of lack of machine, biometric login and department associated transactions like submission of 15 G/H and Re-KYC and many others.
The Bank has prolonged a strong and secured infrastructure via its digital channels like Cell Banking, Web Banking, Chat Bot and WhatsApp. A few of the extra contactless banking options embody Faucet & Pay, Scan & Pay, Debit and Credit score Card management, reserving Deposits, investing in Mutual Funds, getting a loan and cost of taxes.
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