Solely 18 months after launching, TymeBank has been rated as one of many high three digital banks in South Africa by SITEisfaction. This recognition follows on the current Forbes accolade, which claimed TymeBank because the 2nd finest bank within the nation its excessive ranges of buyer satisfaction and key qualities like belief, banking charges, digital providers and monetary recommendation.
Within the newest report, which measures buyer satisfaction with digital banking providers, TymeBank was recognised for the bank’s user-friendliness, security options and affordability. The latter was significantly appreciated by those that had just lately switched, with the bulk saying they switched due to the bank’s extraordinarily low transaction charges and market-leading high-interest charges on all financial savings.
Moreover, in accordance with the report, banks historically carry out higher amongst main customers of an account (the bank account used most frequently for all banking transactions) than secondary customers, however this was not the case with TymeBank: each its Web and cellular banking platforms carried out exceptionally nicely amongst main and secondary customers.
“As with the Forbes accolade, we again value the objective commentary from independent industry players on how we engage our customers. Our primary goal is to make banking services more accessible to ordinary South Africans. In this respect, we are guided by a strong ethos of financial inclusion as well as sound business objectives. We are therefore pleased that our efforts are noted and appreciated by independent parties,” says TymeBank CEO, Tauriq Keraan.
Contemplating how a lot older and extra established TymeBank’s contemporaries on each of those lists are (some are nicely over 100 years outdated), TymeBank’s double podium end is taken into account a outstanding achievement.
TymeBank onboarded 1.eight million prospects by the top of May this yr. The bank initially deliberate to have 2 million prospects by December 2020, however the bank now expects this milestone to be achieved by August.