How are you coping amid the COVID-19 disaster?
Like most companies in Hawai‘i and all over the world, we now have needed to change sure elements of our operations to make sure the well being and security of our prospects, our workers and our communities. This goes past enhancing our sanitizing and cleansing measures and standing 6 toes aside. We would like prospects to know that in the event that they need assistance, we’re right here to work with them, that we’re all working by this collectively. We’re doing every little thing we will to climate these unsure occasions with as little interruption to banking providers as doable, whereas nonetheless working to maintain our communities protected underneath the steerage of public well being officers.
Did your enterprise continuity plan work or have been there surprises?
It has labored nicely, however this example has additionally allowed us to establish areas the place we will enhance. We make common updates to our plan, and we shall be incorporating what we now have discovered from responding to COVID-19.
Fortunately we now have a devoted and skilled workers that has stepped as much as help in quite a few methods, together with answering questions from prospects, enacting social distancing measures and usually staying on prime of reports from well being businesses on this quickly evolving pandemic. I’m undecided anybody may have absolutely ready for COVID-19, however we now have been working exhausting to make sure that our prospects obtain the banking providers they want, whether or not that be in our branches or by on-line and cellular banking.
Have you ever discovered silver linings in these troublesome occasions?
The way in which we do enterprise relies round constructing long-term relationships with our prospects, so the silver lining for us has been seeing our prospects and workers come collectively for one another. A lot of our relationship officers have identified our prospects and their households for years, and there’s a built-in stage of belief that goes a good distance in occasions like this. That community-minded pondering is one thing we see going down in any respect ranges all through Hawai‘i proper now.
How are you sustaining your organization tradition?
We now have served as Hawai‘i’s group financial institution for 60 years, and whereas we aren’t the largest financial institution, we now have an extremely robust, close-knit group of workers. We glance out for them, they usually look out for one another, and for our prospects and communities, and that has been deeply essential in these latest weeks.
Do you’ve recommendation for different native firms?
Each firm and business are totally different in how they select to reply to this example. All of us must be placing group first, and have a look at methods our comparatively short-term actions can have a optimistic impression on the long-term well being of Hawai‘i. If which means closing our branches briefly, or encouraging extra digital banking, or enacting further safeguards, we have to stay versatile and be prepared to reply shortly to the steerage of our public well being officers. Above all, we must always collectively be how we will be there for one another at work and at house.