Mortgage – Troubleshooter helps after Durham household paid off mortgage however lien remained
“It was like $75,000, they stated we owed, and I used to be like no, I do not, no that is my home,” stated Jennifer Jackola, who has the paperwork to show she and her husband paid off their mortgage in full in 2017 to BB&T.
Once they tried to get a house fairness loan, they discovered the unique lien holder Columbia Nationwide, by no means launched their lien.
“BB&T, we paid off in 2017, and I am like, absolutely you guys did really pay the unique lender?” Jackola stated. “I imply, they’d have come and foreclosed on my home.”
Whereas BB&T’s information present the Jackolas paid off their dwelling, the unique lien from Columbia Nationwide stayed. Jackola stated she spent numerous hours with BB&T making an attempt to resolve the problem. She stated she advised BB&T, “I want proof that you just paid them off.”
She stated BB&T could not – or maybe would not — give her that proof of cost.
After a 12 months of no luck making an attempt to resolve it on her personal, she bought in contact with Troubleshooter Diane Wilson.
“It was irritating, after which they advised me to rent an legal professional and I am like, no, I should not need to fork out cash I paid you guys,” Jackola stated.
Troubleshooter Diane Wilson bought in contact with BB&T, which is now Truist Mortgage, and Columbia Nationwide, which is now Ocwen. No response from Ocwen, however Truist Mortgage labored onerous to get outcomes.
“It was worth the wait,” Jackola advised the Troubleshooter. “I lastly have a bit of paper in my hand that claims I personal my property in Durham County.”
A consultant from Truist Mortgage stated, “At Truist Mortgage, we take nice pleasure in aiding purchasers and exceeding their expectations. We’re delighted that we had been capable of resolve this subject, and that the shopper is totally happy with the end result.”
Jackola stated she is thrilled she not has to fret about this.
“It has been worth the wait,” she advised the Troubleshooter. “My husband and I are extraordinarily grateful to your assist. I actually cannot thanks sufficient. I by no means thought you’ll really come out and assist me. I by no means thought I might need to ask for assist, however I am very appreciative of it.”
The most effective recommendation is to at all times preserve necessary paperwork, and in the event you’re not given a replica of information like proof of payoff, ask for that paperwork to your information.
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