“These options are confirmed to drive improved productiveness, elevated affected person satisfaction and higher income cycle efficiency. And they’re significantly related at present throughout this difficult time in healthcare,” stated RevSpring president of funds Steve Callis.
LIVONIA, Mich. (PRWEB)
Might 26, 2020
Loyale Healthcare and RevSpring at present introduced the supply of two main RevSpring options—Talksoft® affected person messaging and IVR Benefit™–for Loyale clients. Talksoft pre-service messaging options complement the Loyale Affected person Fee platform by participating sufferers by automated and exact texts, IVR reminders and e-mail messages tailor-made to every stage of their encounter. IVR Benefit, which is built-in with Loyale’s Affected person Monetary Supervisor™ and Affordability Workbench™, offers a safe, PCI-compliant setting for sufferers who want to make self-service funds over the phone.
RevSpring, a number one supplier of affected person engagement and fee options, acquired Loyale Healthcare in March 2020. Since then, Loyale and RevSpring have been working to mix experience to increase even higher value to their purchasers. With the urgency of pandemic-related communications high of thoughts, Talksoft and IVR Benefit are well timed additions to the Loyale product suite. With expedited implementations, Loyale clients might be up and operating rapidly inside their distinctive techniques and environments.
“We are delighted to offer these powerful solutions from RevSpring to Loyale customers,” stated Loyale vp of consumer relations Paula Impson. “We have many customers who are eager to put these solutions into action as they strive to keep patients, employees, and their own financial footing, healthy.”
“Since Loyale became part of the RevSpring family of companies, our customer promise has been to provide integrations that enhance the value of our technology to common clients,” said RevSpring president of payments Steve Callis. “This first exciting delivery on that promise is just the beginning. These solutions are proven to drive improved productivity, increased patient satisfaction and better revenue cycle performance. And they are particularly relevant today during this challenging time in healthcare.”
New capabilities embrace:
- Appointment Reminders: Prepares sufferers to attend their appointment, and reduces no reveals
- No Present Reminders: Engages sufferers with focused messages and encourages them to reschedule
- Recall Reminders: Will increase workplace productiveness by automating reminders like scheduling annual examine ups
- Affected person Surveys: Facilitate affected person suggestions with post-visit surveys
- Broadcast Messaging: Delivers on-demand messages for workplace closures or necessary bulletins.
- Automated Inbound Cellphone Funds: Permit sufferers to make funds at their comfort, 24 hours a day, 7 days per week
- Outbound IVR: Combines outbound fee reminders with the flexibility to make a direct fee
Healthcare suppliers of all sizes incorporate Talksoft™ and IVR Benefit™ into their affected person engagement and income cycle methods. The options additionally compensate for decreased name middle capability or excessive name volumes within the wake of COVID, offloading routine fee transactions to automation so sufferers do not have to attend on maintain. With the modifications in communication priorities for appointments and neighborhood messaging, the utilization of broadcast messaging has elevated 20-fold. Extra particulars about Talksoft and IVR Benefit might be discovered on the RevSpring web site.
Loyale Affected person Monetary Supervisor™ is a complete affected person monetary engagement know-how platform leveraging a set of configurable resolution parts together with predictive analytics, clever workflows, a number of affected person financing automobiles, communications, funds, digital entrance doorways and different key capabilities. Based mostly in Lafayette, California, Loyale and its management staff deliver 28 years of experience delivering main monetary engagement options for advanced enterprise environments. Loyale joined the RevSpring household of firms in March 2020. Study extra by visiting loyale.us.
RevSpring leads the market in monetary communications and fee options that encourage sufferers to pay. The corporate has constructed the trade’s most complete and impactful suite of affected person engagement, OmniChannel communications and fee options backed by conduct evaluation, propensity-to-pay scoring, contextual messaging, and person expertise greatest practices. Utilizing proprietary knowledge analytics to tailor the engagement from pre-service to post-service, we enhance the monetary expertise and outcomes for suppliers and their sufferers. To study extra, go to revspringinc.com/healthcare.
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