FARGO, N.D.–(BUSINESS WIRE)–WEX (NYSE: WEX), a number one monetary expertise service supplier, as we speak introduced the introduction of its new synthetic intelligence (AI)-driven chatbot designed to reinforce the customized advantages account expertise delivered by its Well being division to 390,000 employers and greater than 32 million customers throughout the US.
Let’s Chat is a safe, AI-driven chatbot and serves as a digital assistant for advantages plan individuals that shortly solutions questions related to their profit accounts 24 hours a day, seven days every week. Utilizing Let’s Chat, individuals enter pure language questions or phrases and get again contextual responses particular to their accounts. Examples of duties Let’s Chat helps individuals full embody: checking balances, submitting receipts, understanding declare denials, and reporting misplaced or stolen playing cards. By shortly answering questions and aiding with widespread duties, individuals get pleasure from better satisfaction with their profit plans, and advantages directors’ customer support groups are freed to concentrate on extra complicated customer support requests. Alongside the Well being division’s highly effective analytics capabilities, Let’s Chat is one other modern expertise resolution provided to companions.
“Our continuous investments in AI and analytics are great examples of our commitment to leveraging the latest technology to help our partners succeed. We are excited to add Let’s Chat to the platform alongside the in-depth benefit analytics and operational benchmarking we have delivered to the market for years,” mentioned Matt Dallahan, senior vp of product administration at WEX’s Well being division. “For the consumers we serve, this means quick, personalized answers and account assistance around the clock. And for our partners, it means cutting-edge technology and data to drive client satisfaction and retention while increasing the efficiency of service delivery.”
The great profit analytics provided by WEX’s Well being division since 2018 enable its companions to guage their advantages choices and assist guarantee they’re providing the fitting advantages choices on the proper instances to their customers. In doing so, they will drive shopper satisfaction and retention, maximize account development, and achieve worthwhile perception about their market place.
“Delivering superior customer service is key to everything we do,” mentioned Jan Pynappel, vp, consumer-driven healthcare at Fifth Third Bank. “We signed on as early adopters of WEX’s benefit analytics capabilities years ago. Having deep insight into how employees are engaging with benefit plans helps our employer clients deliver competitive and impactful benefit offerings, plus it helps their employees save and pay for healthcare. In short, WEX’s benefit analytics capabilities help contribute greatly to the overall well-being of both the employer organizations and their employees.”
Powered by the idea that complicated cost methods will be made easy, WEX (NYSE: WEX) is a number one monetary expertise service supplier throughout a large spectrum of sectors, together with fleet, journey, and healthcare. WEX operates in additional than 10 international locations and in 20 currencies by means of roughly 5,000 associates around the globe. WEX fleet playing cards provide 15 million autos distinctive cost safety and management; buy quantity in journey and company options grew to roughly $40 billion in 2019; and the WEX Well being monetary expertise platform helps 390,000 employers and greater than 32 million customers higher handle healthcare bills. For extra data, go to www.wexinc.com.